Visual task board showing incidents and ritms.

[forcegc]

I am trying to create a visual task board to show Ritm tickets and incidents in one board. Is this even possible? I tried using swimboard but it would only show the numbers of the request and not visual tickets that are assignable. 

Tried playing with changing tables to request and vice versa. Im trying to create a board thats used for dispatch techs for the organization. 

[MrMuhammad]

You will need to create VTB on task table. As task table is the parent/grand parent table of ritm and incident. you can apply an additional filter; Task type=Incident or Task type=RITM. See below screenshot for reference.

Hope that helps!

Regards,

Muhammad

[forcegc]

I created another board with tasks by state and then added these filters and im not getting anything to show up. Am i doing something wrong? 

[MrMuhammad]

There should be an OR condition between Task types instead of AND.

Task type is Incident OR

Task type is Request

[MrMuhammad]

Here is the visuals.