Walk-Up Experience Set-Up difficulties

[TC2201]

Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users.

I thought to integrate Walk Up Experience in Service Portal to realize this task.

After I have installed the Walk-Up plugin, I passed through the Guided Set-Up and I added sn_walkup.admin, sn_walkup_manager and sn_walkup_login roles to my ESS user account, but when I try to access to the application,

I obtain the message : "Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only.

However, when I watch on roles of my user account, I see the role sn_walkup.walkup_login is in the list of roles.

Any idea why this message is displayed and I don't arrive to access to Walk-Up Portal ?

Thanks in advance for your responses.

[TC2201]

Do you have already seen something like that ?

[dmathur09]

Hi,

I have been gone through this exact issue and were able to come out of it. You should use the OOB walkup account given by Servicenow to open the walkup portal.

You would be required to give snc_external along with sn_walkup.walkup.login. You won't be having the access to any apps since snc_external won't allow you to open any internal data.

Let me know in case of any further queries.

Regards,

Deepankar Mathur

[Robbie]

Hi TC,

That's exactly the scenario. Open the app with the 'walkup' role.

This scenario and use case is well documented and discussed here: https://www.servicenowelite.com/blog/2018/11/7/walk-up-experience

To help others, please mark correct and/or helpful.

Thanks,

Robbie 

[TC2201]

Okay. That's good. I have a some hesitations, but I achieved to understand.
I created a stockroom and a location queue and after that, I hae been led to this screen. So I would be able to advance now.

[TC2201]

Do you have already seen something like that ?