Walkup Experience-Can show queue status without enabling Join Live Queue and Schedule Appointment?

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Ceci Looi
Tera Contributor

‎09-20-2023 05:30 AM

I have a site using Walkup Experience and activated the kiosk for user to check-in. However, the site does not want to enable the Join Live Queue and Schedule Appointment feature. Is there a way for users to view the queue from Walkup Experience online portal without enabling these features?

 

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Vishal Birajdar
Giga Sage

‎09-20-2023 05:40 AM - edited ‎09-20-2023 05:57 AM

Hi @Ceci Looi 

 

You can disable it by deactivating "Enable online check-in" but with this Queue status will not be displayed.

 

 

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VishalBirajdar7_1-1695213577450.png

 

and through "walkup_queue_on_site" portal we can see the queue status.

 

VishalBirajdar7_0-1695214094877.png

 

and to see the appointments serving, the appointment status should be Accepted / work in progress.

 

VishalBirajdar7_1-1695214644083.png

 

 

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

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Vishal Birajdar
Giga Sage
In response to Ceci Looi

‎09-20-2023 07:01 AM

Ohh...now i got your point..!! This is interesting...!!

 

Unfortunately I don't think so this is possible.

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates