Walkup Experience - Technician Name Display

[alexcolbert]

Hi Community,

When walkup interactions are being assigned to technicians, the name of the technician shows up on the walkup queue, this is what we want.

The problem is that surname of the technician is shortened to just a single letter.  I'd like the whole surname to be displayed:

I've tracked it to the walkUpCarouselList angular-ng template and I think what I need to change is {{item.assignedTo.name}}.  I don't where this value is pulled from though so I don't know how to change it correctly.

Does anyone have any ideas?

Thanks!

[RaghavSh]

I think there are only these options available:

This make sense because showing full name on portal distorts the view, which will then require extra CSS to manage.

Please mark the answer correct/helpful accordingly

[RaghavSh]

@alex are you still looking to display full name?

[alexcolbert · Accepted solution]

Hi Yes I've managed to resolve this with the help of SN Support. They pointed me at the WalkUpQueue script include. There is a function in there which is responsible for formatting the technician name. I ended up having to copy that Script Include (as it was read only) and modifying that function to how I wanted the name to display. I then had to edit the sn_walkup/walkup/queue/all Scripted rest api so that it pointed to my new script include. There is an angular provider called walkupQueue within the Walk-up Queue widget that invokes this api. As soon as I did that I got the name displaying as I wanted it on the queue page

[suhail22]

Can we connect? had some queries