Related Search is not Working

Snow Tomcal
Tera Expert

Hi All,

The Related Search feature is not working. 

For every input I insert, I get 'No matching results found for incident.

Does anyone know how to fix it?

 

Thanks in advance 🙂

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Snow Tomcal 

 

Could you please provide some screen shot what / where you are searching?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

@Snow Tomcal 

 

Are you referring to contextual search

Check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961442

 

https://www.servicenow.com/community/developer-forum/related-search-results-not-showing-all-knowledg...

check here

 

LearnNGrowAtul_0-1706089212283.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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