WalkUp Experience Variables not showing on appointment booking

Stuart10
Tera Contributor

Good Morning,

We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment.

Currently we have short description and a "What is your computer number variable" setup, the short description was default when you apply the variable set but i have added the computer variable but i cannot get it to pull through to the appointment screen. 

Within the record producer I cannot find any scripting to point to how this is pushed through to the appointment screen. 

This is the appointment on our portal

find_real_file.png

 

Below is the appointment which is createdfind_real_file.png

 

2 REPLIES 2

RaghavSh
Kilo Patron

Walkup works in a different way, Appointment booking widgets are used to pass data using OOB script includes to wu_appointment table.


Raghav
MVP 2023

@Stuart is your issue fixed?


Raghav
MVP 2023