How do I cancel an incident from ServicePortal and how to change to Resoved without error? I don't see the option to cancel.Also, when I try to Resoved, I get an error. Please tell me the solution in as much detail as possible.
How to find the role of the caller in incident form from client side
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (g_scratchpad.x == '5 year') { var answer = confirm(" are you sure to change long term holding "); ...
Hello, I was hoping to see if the NOW Community would share the example template layouts of their business and technical communications. I watched several videos of how to set up basic designs, but they don’t look good or are easy on the eyes, is the...
Hi Experts, We have a notification when a KB article gets a rating and comment through the service portal, and the notification is sent to one particular email address, which is not a group or user in ServiceNow. The notification is generated but not...
For sending approval to approvers I'm using this method : answer = [];answer.push('id1'); answer.push('id2'); in id1 & id2 i'm sending the sys ids of the approver. after executing this im receiving this error: "Illegal access to getter method getMe...
How would I limit a UI action to a certain group? We have a group in ServiceNow and want UI action tabs should be visible for these groups members only and below condition already in placed. Now want to add one more condition for limit the access to ...
The syntax --> target.city = source.u_city + "(" + source.u_state + ")"; works in run script of a transform map but when I try to run the same syntax through onBefore or onAfter it doesn't work. My question is, is the syntax a bit different in Trans...
We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...
hi guys, i need script for workflow catalog task when selects any application in i need to automatically assign to application support group pls help me guys. Thanks in advance.
Hi All, I have written the below code but nothing is working. Please suggest. Please note that the UI Action is on my custom table. function withdraw(){ if(confirm('Are you sure you want to cancel this request?')){ //Call the UI Action ...
Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
Hello, we have a custom case management application in our instance and I we cannot see email activities in the activity log. Sent/Received Emails is enabled in the Filter Activity We can however see emails related to the case (both from email notif...
Hi Community, I want to hide a tab in related list named "Application Checklist" (see the attached) and show it to only people from department "XYZ" or department head is "ABC" person. Thanks.
Kindly let us know how to create report for following requirement . 1. Open RITMs where all tasks are closed ,--> Sometimes all the associated tasks of ritm's are closed but RITM is still open . So we need report to track those RITM's. 2. RITMs with...
