Resolved! Add incident to change in 'Incidents caused by change' tab?
Hello, Greetings! How to add incident to change in 'Incidents caused by change' tab (Incidents fixed by change) after the change is closed? Thank you, Tejaswi
Forum Posts
Send Email notification for every three days until a condition is satisfied
Hello, I have the following challenge: I have a date field in a table, once the date field in a record is filled and saved, an email notification is sent every three days until a field called "Number" is filled out. It should check on every record in...
Resolved! How to disable mandatory fields
I have configured mandatory fields for our Change form through UI Policy. I now need to configure a UI Action to cancel the change. Upon choosing this Cancel menu option, we are currently prompted regarding the mandatory field requirements. How...
Resolved! Pass array in GlideRecord query
Hello! I am trying to pass an array of values to addQuery, but I am not getting the desired output. Form a previous code snippet, I get an array of CI sys IDs (arrayCI, suppose), which is also correct. I have verified that. I have to pass this array ...
Resolved! How can we use indexOf for system property?
Type field is a list collector....so it consists more than one value....so in that I need to check whether the below sysid is there or not...so I have used indexof method.....it is perfectly working fine....but hardcoding sys id is not a best practi...
Resolved! Workflow is checked out by [blank] and I can't do anything about it. Help!
I have a published workflow that I am trying to edit but when I open it up it says it is Checked out by [blank]. When I go into Workflow Versions and find that workflow, it says empty which means it isn't checked out. Help! Any solutions?!
How to update additional comments whenever we change field value???????????????
Hi All, I have a field " Reschedule reason" (Choice Field)under schedule tab for change, Whenever if we reschedule a change, we have to select one of the reason. When we reschedule a reason for a change multiple times, the reason is updating in the w...
Resolved! Only want Edit option and hide remaining all buttons in pre-populated Multi Row Variable set
Hi, I only want the user to have edit option in pre-populated MRVS in catalog item. Please suggest ways to do it using client script. Thank you
Resolved! Change Request state does not move from Authorize to Scheduled automatically
I have created a workflow for Change Request where the Change Request state should move from Authorized to Scheduled state automatically after CAB approval. The workflow shows the activity is completed but in the Change Request form, the state still ...
Resolved! Popular Items to be displayed based on selection
Hi All, I have this req: "I would like to be able to determine what catalog items are shown under popular items to ensure that users can easily find what they need." I have done below on "SC Category Page" widget by creating its clone. 1) Below HTML ...
Resolved! Create New change is not Working and Showing Blank White Page
Hi All, Hope you're doing well.I have been recently facing an issue with Create New Change which leads to a Blank White page.Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it ha...
Found a local update that is newer than this one
Hi everyone, I have moved an update set from dev to test, while performing preview it shows an error states "Found a local update that is newer than this one" and i have found out the other update set which conflicts mine when i compared current vers...
Resolved! Validate single line text variable on catalog item
Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...
Resolved! How to close parent ticket only after all child ticket are closed state using flow designer
Hi All, I am using flow designer to achieve this. I have incident record i want to close parent incident record only after closing all child incident records. Here i followed this steps 1) i am triggering the flow designer when the incident state i...
Incident Close Notes and Code - where are they?
Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...
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