Hello, As an ITSM team within a fairly large and diverse organization, we have defined our business services in the ITSM product (for example, 'IT services for the estates management division') and we are starting to define the specific service offer...
What is the difference between "Requested by" and "Opened by" in Change Request? How are they used properly?
When I update the State of an Asset, the Status of the corresponding CI is automatically updated. Why when I update the Status of the CI isn't the State of the corresponding Asset automatically updated?
Hi All, Can we add an image on a catalog item form? I tried it using the HTMLtags like <img src='name.jpgx'></img> but it was not displayed on the Service Portal. How can we add an image in the catalog variables so that it is displayed on the default...
We are in the processing of migrating from an leveraged to a dedicated instance of ServiceNow. As a result we want to migrate all the open and active tasks(incidents, problems, change_requests etc) and their associated workflows. We have been trying...
I have created like around 13 UI Policies for my catalog form and i have checked the box applies to RITM & catalog task. And i have also disabled all the client scripts written. But still the catalog variables aren't reflecting in my ritm or task tic...
How to block ServiceNow access (platform as well as portal) for users from particular country.
We would like to know if Service Now still supports KB submission module. Will it be possible for us to activate KB Submission workflow in Kingston? Our Requirement is ,When knowledge check box is checked in incident form and we close it, instead of ...
When I am logged in as myself (many roles) and I go to the Service Portal, I am able to see some images that I have inserted into the widgets of the Service Portal home page. See below However, when I impersonate a user and go to the home page the im...
Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team. That all works fine, but I have an issue with the category (called 'select service affected' on the portal) I want this to map to the categ...
Hi All, When I write any code using the code editor of ServiceNow, I do not see the function getMyGroups() being suggested automatically after I type in gs.getUser(). does this mean that ServiceNow does not suggests us to use that method? I can still...
Our business is one that moves around quite a lot. We're in a situation where we have a Property team who will trigger an office relocation request via email, which comes through as an incident currently, which is a bit crummy and not great in terms ...
Hello, We have the following business rule, Check for same name variables. When we add two Variable Sets to a Catalog Item, we will get an error. And one of the Variable Sets will not be added to the Catalog Item. In the Variable Sets there are t...
Hi All, I have a query regarding Service Now cloning .When we have cloning from Production instance to sub production instances .All production mid servers are shown in mid servers list of sub production instances .Also the credentials which we are ...
Hello, There are OoB REST APIs are available for service catalog, and I wanted to use those to submit an Order Guide. My Order Guide consists of two catalog items and can be chosen based on a drop down value in describe needs.The Order Guide is a cu...