What type of relationship exist among Incident, problem and Change management tables ?
Hi All, Is there any relation between following tables , If exist what type of relationship is that 1. Incident 2.problem and 3.change management tables.
Forum Posts
Best practices for security access request catalog items
Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...
Resolved! SLA Breach Email
Currently running Kingston Version One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near How do i turn of these emails?
Transform map to avoid insert
HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...
Reports- Edit Legend Label
Hi All, How to change the Legend label in Reports. Please refer below screen shot. Thanks, Krishna
Delegate approvals for Change Management
We have CAB members who are going on vacation and need to delegate the approval process to a member of their team. When they create a delegate through their profile, the delegate is not receiving any notification of the Change that requires their app...
When an Attachment is attached, How is the recently attached attachment displayed?
Hey,catalog_cart_attachment_list is the UI macro that is getting all the attached attachments into the Service Catalog form.It is again broken down into attachment_list_body.xml and attachment_list UI macros respectively. SNOW doesn't allow the acces...
Set a variable with default value based on another variable
Hi, We need to set up one variable with different values based on another variable on the joiner form. Variable "Team" type select box . if select box is IT. then another variable "shareddrive" of type " multi line text" will show default value as ...
Resolved! How to update Inbound Email and not create a new one with the same condition?
So this is a scenario, I am trying to create an Inbound Email action for the Windows Server team and they would like for it to create an automated Incident. These are outages and sometimes will have two or three outages email being sent out a night. ...
Inbound Action - Preventing ticket creation for duplicate emails received
I am trying to find out how I could prevent a ticket's creation for duplicate emails received. We only have one inbound action that will create a new incident when a email is received from a certain email address (a server) with a specific subject/bo...
Resolved! How to Visible Field based on user role (LIKE : change _manager) on change request ?
How to Visible Field based on user role (LIKE : change _manager) on change request ? Scenario : When ever Change manger group members login that time only one more extra field (Like : Author side ) field visible. Please help me .... Thanks, Ram
In email script detect when user click on a button in notification
Hello, We have created a notification with two buttons, Have you an idea to how dectect when a user click on a button ? We tried to: use javascript function "onclick()" but without success..create two email script for each button but, the script are ...
Resolved! Need help changing color on UI action buttons
ServiceNow Version: London I have added an approve and reject UI action button in the change_request form which work fine. However i would like to change the color of these buttons to green and red respectively. I have added the client script to try ...
Making a single Catalog Item Variable Mandatory when SCTASK is closed
HELP! I want to make a single Catalog Item Variable mandatory only when I try to close the SCTASK. Since it's only on one Item, I don't want to make a global change in the "Close SCTACK" UI actions. I think the "Catalog UI Policy" definition is the w...
Resolved! Database View - Joined Tables Shows Multiple Same Results
Hey Everyone. I am trying to create a Database View that Joins the Tickets from the INC and the RITM(REQ) Tables for the customer. Since the Task table does not have Customer or Requested For we cannot easily look-up customers tickets on one table. ...
