in servicenow, there was a requirement to create a work note section on top of activities section on the webex cc call generated saved interaction records but it should not disturb the already present work notes on sow where when we manually create an interaction, there is a work note field that hides upon saving the interaction record but while making a webex cc-Cisco Webex Contact Center CTI Connector call, a saved interaction generates where there is a requirement to include work notes yellow box on top of activities.
