1 ACCEPTED SOLUTION
Hello,
What are Outage Incidents? And how are they different from Incidents?
Example: Emails are getting delayed at many locations like France, Sweden, UK etc.
End user started raising an incident for this issue. so now we haev 4 incident in our queue for this same issue. Will make one incident as parent and will keep posted everything in this parent incident.
Once cause has been identified to apply the solution we will create outage under parent incident providing all the details. so this incident we call as outage incident.
and outage can be created by incident, problem, change etc. Directly from outage from we can link task number. We can create only outage as well wihtout relating it to any inc or chnage etc.
e.g. if you have planned migration activity on weekend then you can create planned outage and announcement to let everyone know about the outage.
PFB screenshot for your reference for outage form data
Examples of outage can be:
1.Oracle Cluster ****** is in down state.
2.VPN - Access issue - Germany
3. Users are unable to login some application
There are three types of outages:
- Outage: Unplanned outages such as those caused by hardware or network issues. This is the only type of Outage considered when calculating availability of a service.
- Planned outage: Necessary outages caused by planned maintenance or upgrades.
- Degradation: Indicates a problem affecting a service that does not result in a disruption of that service.
Please mark my answer correct/helpful if it helped you any way.
Thank you.
Regards,
Priyanka
