Hi All , Can someone help me with my requirement . I created a check box on a catalog item forma and when user checks it , then a pop up message should appear notifying user some info . I create a onchange client script on that catalog item as show...
I'm looking to do a list csv export of all incident tickets. There doesn't appear to be way to include work notes and comments. We have a production instance which is retiring at the end of the month, we need to export all incidents tickets for futur...
I have a table with too much columns. some of them just need to be shown for special groups of users, in the form it works fine but they still appear in the available columns in when i try to Personalize list columns.
Hello, I am loading csv file however i am getting error - data contains 12 columns, expected 19 Actual data it starts from row number 3.So i selected properly row 3 while loading data in load data. For first run it works fine and i got all records pr...
We are trying to map a variable on a record producer to a teamspace table (tsp2_demand). The variable type is multiple choice, and the field type on the table is Choice. We have set up the Question Choices on the variable (attachment1) to match the C...
Missing the Ref:MSG string in my email hence the request does not get approved when button is clicked. How can i fix this issue and where do i look? The "omit watermark" box is unchecked. var _waterMark = ''; var gr = new GlideRecord('sys_watermark')...
Hi, Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal. Thanks in advance. Vaishnavi
Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...
Hello, unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not. Thank you very much. Max
Hello, I have a catalog item with a choice field. Further down the form there is another reference field that references to groups. I need to customize it so that it will either auto populate based on that the value for the first choice field. OR It...
Hi, We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...
Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...
Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...
Hello, I am looking to pull a report on inactive users that still have roles and groups assigned to them. How do i query this report? Please help with a script if it is required. Thank you.
Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations etc but don't see anything out of the ordinary. The issue ...