I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
Hello I got a requirement to create a service catalog. It requires to use Multiple Choice variable but now I stuck with it because they request multi line text on the question choices. Anyone have solution or workaround on this?
Trying to figure out issue with appointment booking time zone. The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...
I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...
Hi All, please help me on this issue, this is in scoped application, i have used GlideAggreagte initially to get count and update records but as per Servicenow docs To update a record, it is necessary to use GlideRecord. There are around 20-records...
Hi All, In the log in page I have created one widget under that I had placed article. When we click on article it should open the knowledge article in the portal before login. Here in the "how to login I am able to open from kb_social_qa_question ta...
Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...
Hello, When ticket got closed, one survey notification will trgger to the user. Here new requirement is that, needs to add one Link in the email Notification. . when user click on that link that should redirected to survey quetions on the serviceport...
Hi, I hope you are all well. Today I have questions to Business Duration on incident and incident_sla table. 1) How is the Business Duration field calculated when state closed is arrived? I found an Community answer but with the link to wiki but it d...
Hi Team, In my location table having location name, city and time zones fields etc.. But all locations showing empty 'Time Zone' , How to set locations time zone. please help me on this task. Thanks in Advances.
Hi all, I would like to create multiple Email response template for the IT service desk agents who uses Agent workspace so they can communicate with the customer directly. I created different email templates using Response template, but which is not...
How to resolved the flow desgin error "with error: com.snc.process_flow.exception.ProcessAutomationException: java.lang.String cannot be cast to java.lang.Iterable at com.snc.process_flow.engine.Process..."
Hello: I created a Group for the purpose of granting certain rights ("Roles") to users based on membership. However, it is not a true Assignment Group that will be working incidents. Thus, it does not need to appear as an available Assignment group —...
Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...
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