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Resolved! All Record Producers hang when submitting form

Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time.  The script in question is the Scripted REST Resource "...

Resolved! Need Help to Create a UI Action Link to download the File

HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M  

Manasa23 by Tera Contributor
  • 2183 Views
  • 4 replies
  • 2 helpfuls

Resolved! how to add order by in the existing encoded query

Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...

Resolved! Email Client Template: auto populate recipient as the Assigned To user

Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email?  The Assigned To user account...

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Max Lin by Tera Contributor
  • 1570 Views
  • 1 replies
  • 2 helpfuls

Resolved! Edit action missing from Catalog Task in Agent Workspace

Hi Community, In my ServiceNow instance, the 'Edit' button which allows bulk update is showing for every ITSM table except Catalog Task for non-admin users. Ironically, that is the only table I actually want the bulk update functionality to allow use...

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Resolved! How to Hide/Show Variable set based on logged in USER?

Hi Experts, I have created Two different variable set and i want to show one at one time based on the logged in user. Case: If logged in User Employee type = Permanent then show variable set 1. Else show variable set 2. Please suggest me how to achie...

Adjust width of notification

Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.   

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priya0895 by Giga Contributor
  • 622 Views
  • 3 replies
  • 1 helpfuls

Resolved! On-Call Schedule Help

We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company.  I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...

Linda_G by Kilo Sage
  • 993 Views
  • 3 replies
  • 1 helpfuls

Resolved! Field should be in red color when it is checked.

Hii All,   Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...

Anjaneyulu1 by Giga Contributor
  • 916 Views
  • 4 replies
  • 1 helpfuls