What are the best practices to define Non-Standard Service Requests in ServiceNow. Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is organized per Tower/Sub-t

[salok702]

What are the best practices to define Non-Standard Service Requests in ServiceNow. in our scneario, Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is to be organized per Tower/Sub-tower/Regions and the approvals throughout of the lifecycle be matrix-based.The lifecycle of a NSSR record comprises of various stages

[Dave Dunbar]

Hi Salok702

I was interested in your process for NSSR do you have any flow diagrams that you can share.

[Prasad Pagar]

Glad that you find it helpful. Can you please mark answer correct and helpful if applicable and close this thread? Thank you Prasad

[Prasad Pagar]

Hi @salok702 

Glad that you find it helpful.

Can you please mark response as correct for others who may have a similar question in the future and close this thread.

Its coming in Unresolved list 🙂

If not, please let us know if you need any other help

Thank you and Stay safe
Prasad

[Pallavi]

How can we differentiate standard and non standard service request in servicenow. Can you please share any example