Others in operations are needing to create additional subtasks on requests. I've looked and kind find the correct role to apply to them. Does anyone know what I'm missing?Scenario: From a RITM, go to the bottom where the tasks are. With the righ...
Hi, What is the use of calculated value that is present in Dictionary Entry,Please tell me with some script Thanks in advance
Hi Guys, I am trying to set 'additional comments' journal field of change form with some answers given by end users for record producers. I can able to set same for existing record but when a new record is being created at the same time i want to set...
Hello, I have an issue when i want to send attachment to a third party tools (Redmine). The third party need in the header the Content-Type: application/octet-stream I build my json as excpect but i my request body i have this error: **Payload loggi...
Hi, I am new to On-Call scheduling and would like to automatically assign all received INCs to the available On-Call agent. I have published a 2-shift On-Call schedule and need to have all received INCs automatically assigned to an agent when the O...
Hi All, I need the Task short description to display depending on the "Type of Request" selected. The requirement is to ensure that both the "type of request" selected, the second variable + requestor's name reflect in the "Task short description". ...
I have a reference field on my form called Company. I have another reference field on my form called Point of Contact User. Both fields are reference fields to separate tables and Point of Contact User is a child table to the Company table (all Point...
Hello, Requested Item state is being stuck to "Pending" by default. Can you please assist what could be possible issue. Thanks
I want to have an incident automatically generate for me on a specific day of every month. Is there a way to create a recurring incident that I can close every month and then it will automatically recreate an incident for me at a specific date?
Hi all... I have been reading through forums but cannot seem to find any clear info to help on the following... If I am in the Visual Task Board working thru Incidents and I label some of them as Defects; is there a way to get this applied Label to s...
We have an order guide that requires checking a "checkbox" variable to determine what catalog item (rule base) needs to kick off. When the variable is checked for one catalog item, we are able to submit however when all options (catalog items) are se...
Hello All, Is there any way we can disable the color "Green" in the image attached when hovered on to the catalog item in the Order Guide on Portal. Thanks!
As per ITSM, there are some changes that needs to be implemented faster due to compliance/ legal requirements. These are not emergency changes, as they are not implemented to fix a broken aspect in environment. How does Service now deals with "Expedi...
Informational changes are changes, that are implemented by vendors and organisation is just informed about same. e.g. 0 It could be real-estate changes, conducted by external vendors for which Organisation has no control over but to be informed and p...
Hi everyone,how do I delete a workflow I created?
| User | Count |
|---|---|
| 52 | |
| 27 | |
| 26 | |
| 25 | |
| 11 |
