I have a request to display the related business services of any configuration item listed on the change form. I am trying to create a relationship to display this information but it returns all business services in the cmdb and not just the ones tha...
We're using the CAB Workbench and sending out Meeting Notes after the meeting is complete. We've received a request to update the content of the Meeting Notes to include some additional information. I've checked and am not able to find where the da...
Hi all I may need a little help from the community / ServiceNow on the Flow for Service Catalog Plugin: I use the Service Catalog Flow trigger to be able to build flows for request fulfillment. When selected, this gives me access to the "Manage Flow ...
I'm trying to translate some fields for multiple languages, more specific this field and the text below it (for example I set the language to French but it's the same in any other language besides English): As you can see on the screenshot I have en...
Any example of setPrefernce() method? Any help will be appreciated. Thanks
I am not seeing the CIs I expect on the Incident form when I click the lookup icon next to the Configuration Item field, and I may want to change it. The current advanced reference qualifier (OOB) is set as below. I am having trouble interpreting it...
A team has been working on a workflow and catalog item to standardize their process, but the emerging need has been the ability to sometimes add non-standard tasks, not already covered in the workflow. They'd ideally like these new ad hoc tasks to fa...
Hi Experts, I trying to create notification on child(demand task). But, the notification should send to demand manager on demand. whenever state changes on demand task. I tried to do dotwalking on parent feild, but i dont see a demand manager field. ...
Hello Everyone, We have "My Approvals" tab on SP header menu. It will show the list of approvals. Here I have to show the catalog item name instead of Short Description for RITM approvals. Any quick response will be more helpful. Thanks in Advance...
I need to create a search widget , so i am using Typehead search widget so how do i configure so that i can search the records from a particular table? I am new to portal so please anybody help me out?
I'm testing out a secondary service portal in my Dev environment that will tailor to a specific division of our company. I've copied most of the items for the main service portal over from the out of the box portal but I'm having an issue with creati...
Good afternoon, please can someone advise?... I am trying to develop something that will only allow colleagues with the incident_manager role to set incidents to a P1 (impact 1, urgency 1) within the incident table. Currently anyone with an ITIL role...
I want to add a custom link in the label of a checkbox type catalog variable and I want the link to be shown on the portal too. On the catalog form, I'm able to get the link through on-load client script, but the link is not showing on the portal. C...
How to set choice field value to --None-- which is default value in target field using transform map if source field value is empty?
Here's the portion of the record producer script I'm having trouble with: var gsi = producer.gaming_system_issue; if (gsi == 'Yes') { current.category = 'gaming'; current.short_description = 'Gaming Issue: ' + producer.business_service.name; } else...
