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'Percent answered' field calculation in Survey Instances table

Hi Team, We have configured a CSAT survey and when a survey is completed its state there is one OOB field 'Percent answered' is automatically assigning a value in Assessment Instance[asmt_assessment_instance] table. But couldnot find the calculation ...

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Saranya VS by Giga Contributor
  • 1234 Views
  • 2 replies
  • 6 helpfuls

Resolved! how to republish the retried KB artciles

Hi All, This is regarding the knowledge articles that I want to republish the retried articles. I have tried the way suggested on community that I have a created a UI action named as publish that is only for articles that are retried using below scri...

utkarsh6 by Giga Contributor
  • 2318 Views
  • 15 replies
  • 2 helpfuls

CMDB Integration between two SN instances

Hi All,I have a requirement to integrate between two servicenow instances. One instance is having a CMDB data and other one is empty. So there will be two things here to complete;1) One time sync of CMDB data:   We may need to bring in the CMDB data ...

Geeky by Kilo Guru
  • 2543 Views
  • 10 replies
  • 0 helpfuls

Help with Inbound Email Action script

We have an Inbound Action set to take information from an incoming email (from a form) that is forwarded into ServiceNow. There is a script in the inbound action that does lots of different things. One of the things it does is searches for a known us...

How to call Script Include using Jelly Script ?

<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><g:ui_reference name="active=true" id="name" table="sys_user_group"/> <g2:evaluate> var out= new SurveyUtilities().getSu...

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Chandra51 by Tera Contributor
  • 1418 Views
  • 6 replies
  • 0 helpfuls

Resolved! Transform Script to show active/inactive users.

Hello, I have a transform script on a table transform map that I want to go through all the users, initially set to inactive, and then set to active to make sure that only active users are in the User table everytime the User list is loaded from exte...

Andrew112 by Kilo Guru
  • 1750 Views
  • 13 replies
  • 0 helpfuls

Resolved! Show field based on the selection in a List collector variable.

Hello All, I have requirement to make fields visible based the selection in the list collector variable. List collector variable is populating from the 'file system' table. so if someone selects one option in the right bucket, then one field should b...

Aps3 by Kilo Contributor
  • 1737 Views
  • 5 replies
  • 1 helpfuls

Resolved! Predictive Intelligence - Training Failed

Hi there, In the last hours I tried to resolve a problem on my own, but unfortunately could not find any solutions. I am using the PI Similarity framework, but when I click on "Submit and Train", in the Solution module it appears an error saying "Con...

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Resolved! Creating custom table in scoped application.

Hi All, I need to create a custom table in APM scope, while creating a table i am unable to uncheck the "create access control" checkbox. In global scope am able to uncheck it but no in APM scope. It is read only. Is this is an expected behaviour?  ...

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Community Alums by Community Alums  
  • 2414 Views
  • 5 replies
  • 0 helpfuls

Resolved! Inbound email action for reply type

Hi Team, I have created a inbound email action that will log a new ticket. I have a requirement that if user replies from same original mail thread, email body text should update in additional comments of the already logged ticket. Please help me to ...

Resolved! ServicePortal to create a reference field

Hello,   How to define the reference field in the Service Portal  i have one reference field of the cmn_location which I have to show to portal help me on this

David156 by Giga Contributor
  • 4233 Views
  • 4 replies
  • 2 helpfuls

Translate Breadcrumbs in portal

Hello All,   Can you please help me with the below query? The requirement is to translate the texts in portal for spanish users. i was successfully able to translate the texts using sys_ui_message table to create translations for the texts for spanis...

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Nagendra7 by Kilo Contributor
  • 1085 Views
  • 1 replies
  • 1 helpfuls