Dear all,I am working for a Client who have a requirement to manually push articles to 'Most Useful' section in the Knowledge Homepage.As I read fro Servicenow docs that articles come under 'Most Viewed' only if it is marked helpful, so wanted to kno...
Since we are trying to avoid making changes to global system property, looking for a way to override glide.sc.variable.reference.clickthrough System property to enable clickthrough functionality for a specific catalog item variable on RITM form. Any ...
Hi folks,I'm sure I'm missing something obvious but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't b...
I need to change the size of the 'Key Request' widget and make the same as above widget but I don't know which css property to change.As the widget was 'Icon Link', I opened the widget editor and tried to edit but I was not sure which to change.Any h...
We are creating a report which should show incident tickets opened by users that are members of a certain group (for example group named, "GroupX"). How can we do this similar to these javascripts on filter: javascript:getMyGroups() or javascript:get...
Hi all,kindly help me to avoid the duplicate incidents , requests , problems ...either manually or through integration .we had options like Unique button and colease make true in transform maps . Kindly provide other alternate way ( business rule...
I have some knowledge articles that use OOTB review(publish) workflow and some that use two level custom review workflow. I need to show their states in the list view appropriately but there seems to be no way to control the states . Is it possible...
I have enabled "Reminders" within an Incident by doing the following. This is all out of the box - no manipulation and we are on Fuji.Added the "Follow up" field to the Incident formEnabled "Reminder --> Task" as a Related List to the IncidentWhen ...
Good morning all, Still learning ServiceNow and making my first foray into Custom Charts. I have 2 reports that separately display the data I want to combine into 1 custom chart. Is there any way to use those 2 reports as my Data Generators or f...
Hello,Have created a UI action (Preview button), when clicked, an UI page will pop up as preview. All this is happening before I submit the submit button.My requirement is I need to pull certain filed values to display it in UI pages. However, I am u...
We have users that are constantly adding New CIs/Phone Numbers and having an issue with duplicate phone #s being added because those are simply not being checked consistenly to see if it already exists. What is the best way to prevent this creation o...
I've created a custom Approval Request notification for my catalog item. Currently both notifications fire because they have the same event trigger "approval.inserted". I'd like to create a condition that I can use in both of these notifications wher...
Hi,I have a custom table that extends Task table and have created two new fields 'Category' and 'Subcategory' as reference fields in my custom table.While personalizing the form/list, I don't want the Task table fields with the same name (Category an...
I have a condition to check if user exist in AD so that while rehiring we do not create a new userid for the same user who has a deactivated account and reactivate the same account.I found ways to to do that via AD activities but that uses LDAP.I do ...
I have a UI action to set change state to pending: current.state = '-5'; then I use a business rule to check it: if (current.state.changesTo('-5')) why this doesn't work? the condition always return false...
