What are the OOB notifications about incident tasks?

[ayano]

I can't find the record for the [incident_task] notification settings in the notification's table.

Is there an incident task notification setting in OOB?

[Jaspal Singh · Accepted solution]

Hi,

Did check there does not exists any for incident_task table as notification. You might want to create as per your business need.

[ayano]

Hi,

Thank for the reply.

Do you know why change and problem have task notification settings, but no incident task notification settings?

Thanks and Regards,

[Jaspal Singh]

Well that is something that you can question by raising an HI case.

As per my understanding OOB capablities exists to ease things. So, incident having incident tasks might be rare or few cases & can be classifed as reason. On the other thand Change needs to have change tasks as it may involve multiple teams for deploying things.

[Chandu Telu]

Hi Ayno,

As per OOTB there is no notifications 

I went to the process from create to close in the incident task in PDI and No emails.

As per your requirement you can add your own notification

Thanks
Chandu Telu
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