Hi,
Per the ServiceNow website, the professional package (if that's what you're referring to) is located here: https://www.servicenow.com/products/itsm.html#getstarted
And lists these features/plugins:
Incident Management
Problem Management
Change and Release Management
Request Management
Asset and Cost Management
Walk-Up Experience
Agent Workspace
Now Mobile*
Mobile Agent*
Knowledge Management*
Configuration Management*
Reports and Dashboards*
Service Level Management*
Benchmarks*
Surveys and Assessments*
Virtual Agent
Predictive Intelligence
Performance Analytics
Continual Improvement Management
Service Owner Workspace
Vendor Manager Workspace
With these specific ones being different from the standard package:
- Virtual Agent
- Predictive Intelligence
- Performance Analytics
- Continual Improvement Management
- Service Owner Workspace
- Vendor Manager Workspace
So I assume it would be any plugin that deals with those features above as things like: Performance Analytics has tons of "content packs". So it would be a lot to list. You'd want to activate what you all would use or think you'd use and then come back and activate more as you go along, etc.
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