Enable a call to MS Teams from phone number
Hi, Is there a way to add a phone icon next to the phone number field. We want to be able to call users via teams from servicenow?
Forum Posts
What is the configuration behind "Actual duration" field calculation on Project task?
How the 'Actual duration' field value get populated after changing the Actual end date. What are the configuration behind this eg. BR, Client script, script include or Flow.Table : tsp1_project_task Please suggest @Anil Lande
Resolved! Certification role assigned to none ITIL user
Any idea how the "certification role" could be assigned to a none ITIL user? SNOW STATES:"The certification role is automatically assigned to all users with the itil role when the Certification Core plugin is activated or when compliance applications...
How can Users with "snc_internal" role can users in watchlist in an Incident?
Hi, There are users with self-service access i.e., "snc_internal" role. They want users in watchlist in an Incident. How can they do this?They are creating an incident from "Employee center". They can comment from the activity area. But how can they ...
Resolved! Business Rule inconsistently running
Hi,I've written a business rule to copy a date variable from one item in an order guide (PC logon account) to all other items ordered within the order guide, but it is only working inconsistently, sometimes updates none, sometimes a few, but never al...
How to remove option if the value is not dependent for that choice
Hi Team, having an requirement where XYZ choice field is extended from choice table and having specific dependent valuesbut when from XYZ value selected then ABC (extended from choice table) field should show only depended value of selected and other...
Resolved! Change model fields become read only after progressing change
Hi, I have set up a change model with specific states :New, Assess, Scheduled, Closed and cancelled. This works fine however, when the Change assigned to person progresses the change from New to Assess, suddenly the fields become read only across the...
Resolved! Change implementor's mobile number is not populating
In my catalog item I am trying to populate the variable Phone number with the mobile number of change implementer.Below is the configuration done in auto populate section of catalog item's Phone number variable.Dependent Question: Change ImplementorR...
Need to integrate Servicenow with Freshwork tool
Hi All, Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow. Thanks,Sneha K S(ICORE-CIS)Wipro...
Unable to set the state (install_status) field editable on Asset(alm_asset) table for few users
Hi All, I have created a write ACL with the state field and assigned a custom role to allow the user to edit state field. However, it is not working. Since, there is a write ACL for table level with "asset"(OOTB) role is restricting.Can anyone help m...
Resolved! Localization Framework/Catalog Items
Hi Community, I have a problem concerning translation of Catalog Items names. I did all the translations manually (by clicking the 'edit translation' button and then translating field by field). I already had installed Localization Framework. The 'na...
Resolved! Can some one will help on the below error message
Hi,Can some one will help on the below error message. Thanks,
Can we encrypt a variable in a catalog item
Can we encrypt a variable in a catalog item
Resolved! How to Approval synchronized between Change Request and CTask.
Hello, Our Requirement is In change request approval field must be synchronized to Ctask.Ex: In change request if the approval field changed to approved , then Ctask also approval field will change to approved.Attached screenshot.I have tried one aft...
Base64 to Attachment is not created in correct Format
Hi All, We have this Code Written to Convert the Base64 Encode String to JPEG Image in ServiceNow. It is creating the Image but Gives an error as a corrupt file. I would appreciate your help here. //var fileName = 'my_file.jpeg';//var contentType = '...
