Make the state canceled when Change request assigned to Change Manager or Change Management group
Only member of change management group or Change Manager can cancel the change request. How to achieve this?
Forum Posts
Resolved! Notes, Related Records, Resolution Information etc. form sections on incident form not visible
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
How to remove the New list action from the HR list category in Service operations workspace
How can I remove/hide the new button appearing for one of the List category in SOW .I tried following the mention steps:Go to List actions.find the new button on Global tablecreate an entry in Action exclusion:table selected is HR case ,Exclude this ...
How to hide email notifications in ritm
When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...
Receiving Content Blocked by Report View ACL despite having the Read access to tables
We recently upgraded to Vancouver and since then the users are not able to view the reports on custom tables and receiving the following error. Error: Content blocked by ReportView ACLsSystem property, 'glide.report.report_view.read_acl' has been set...
Resolved! Assign a user a custom table role need extra license?
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
Resolved! Agent workspace starter stories
where can I get Agent workspace starter stories for Implementation ?
Resolved! By selecting the Opened for i want to Auto populate Contact number by using the Scriptinlcude
Hi,By selecting the Opened for I want to Auto populate Contact number by using the Sciptinclude please help me out with the Sciptinclude and onChange client script for the same. Thanks,
How to create Email notification previous priority and present priority for task
For Priority it should show if its raised or lowered depending on the previous task state.for example:SCTASK# followed by Task short description“Priority raised to:” or “Priority lowered to:” followed by the Priority as shown above
UI Page g:ui Refernce Filed Issue
Having a issue with UI Pages.I have Created a UI page which will have one static row and i have create a button on click of the that static row will get cloned. If I try to set the value of the cloned component value is being filled in original compo...
Dynamic Translation is not working in service portal
Dynamic Translation is enabled . I have added for short description, description, comments now its working fine in Native view when click on translation icon its translating to user specific language. Now the issue is at service portal . Here the ico...
Resolved! The popup does not appear when I right-click to approve the requested item.
Hello The popup does not appear when I right-click to approve the requested item. Also, the below things are not working for only a single catalog item - Funnel IconContext Menu I've attached the image below. Is that because using Parallel in flow (...
How to create Conference Room booking application
any information on designing a conference room reservation application would be helpful. i am a beginner and trying to start with a simple application to get better at using the system.
Fix script to push records in SNOW
Hi All, Can someone please help with Fix script to create similar records in ServiceNow. TIA!!
How to autopopulate caller field with the current login user details using client script ?
How to autopopulate caller field with the current login user details using client script ?
