HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...
Hello, a few days ago I created a custom theme, but I also created a theme in "Theme builder", suddenly in the instance the selected theme stopped showing and now that I go to the part where the themes are selected, the variants no longer appearand w...
TeamGoing forward, we are planning to use ServiceNow agile development module instead of Jira. We need to have the Jira data related to stories, bugs into ServiceNow. It will be a ONE TIME ACTIVITY .We would like to know what would be the best way to...
This should be simple so I hope it is.Looking at a computer we discovered in our CMDB. MAC Address is showing in the Related Links section under Network Adapters:But is not showing in the field at the top of the form for that computer in the CMDB. ...
Hi All,I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.Instead it returns ticket with various states (assigned, completed, rejected etc).Requirement: Tickets under Assigned To ...
Hello Folks, I'm trying to pass 4 parameters thru event queue from a scheduled job run script. In parm 1 I'm passing sys_id for recipients, parm 2 passing Json object to use in mail body. I need to pass two more parms thru event queue. But it is...
Hi, My requirements is : The new tab menu in service operation workspace (as per attached screenshot) should be hide for simple itil role user and for other should be visible. I have visit on https://docs.servicenow.com/en-US/bundle/vancouver-it-serv...
We don't have Vendor Management Plugin installed in our instance but we do have Service Credits in our instance. We are not sure how it came through. There are no installation logs or Install Dates in the plugin.Could some other Plugins have installe...
ITIL user is not able to see inactive groups.can we change "query BR" or any other way for this. currenty i'm working on catalog item where i have group restriction(means if group exists they the value should clear)this validation is working fine but...
I have seen dashboards where a slicer with options for "3m, 6m, 1y, YTD, 2y, All" shows up and when you select, the charts adjust to shows only the timeline specified. You can see below an example of what I'm saying... the slicer on the top left par...
