What are the roles that come with ITSM standard?

[Mahdi Baig]

Hello ServiceNow Community, 

I am trying to figure out all the roles that come with the ITSM Standard package but am having difficulty with it. I was wondering if someone could point me toward the documentation that will give me this information or tell me the roles.

Thank you!

[Mohith Devatte]

hello @Mahdi Baig ,

there are many modules in ITSM product so it depends on the module for the roles installation 

here is the link for that to start with incident management

In the left panel you have all the modules associated with ITSM where you can expand those topics and search for roles installed with every module 

https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/incident-manage...

please mark my answer correct if it helps you

[Mohith Devatte]

hello @Mahdi Baig if my response helped please close the thread by marking my answer correct