What class is used for Integration/Interfaces in cmdb?

[Andrea D]

We are using the oob classes and need to find a class which represents the integration dependancy between two systems

example we have application 1 that integrates with system 2 - we want to record that integration be it whether it is a FTP transfer, type of webservice such as fusion or email dependancies etc. We would like to just have this all under one Class with an attribute identifying what type of Integration it is, would like to know suggestions on what other people are using.

Also we require another Class that describes the link to external sources that we dont manage (would this be an endpoint?) example our Rating application has connections externally to the Bank of Qld   or Australia Post etc.   Would like to know suggestions on what other people are using?

[akash_mehta]

Raghu:   Thank you for asking because now you made me go look and after further review...the cmdb_ci_interface table I was referring to is actually not oob...it was added via an update set that was created via a maint account that didn't include the u_ in front of the name which made me think it was oob.

So I go back to my original statement - creating a new table for either interface or integration would probably work best.

Sorry for the confusion.

-Akash

[Brian Lancaster]

If you go to the ServiceNow Store you can install to store apps CMDB CI Class Models and Expanded Model and Asset Classes. This will add a bunch of CI Classes that will not have u_ and be more like out of the box CI Classes. There are several tables for integrations but I'm not sure which one would be best to use.