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06-27-2023 06:58 PM
Some catalog items are marked with "!" as shown in the image.
What does this mean?
No error message is displayed. .
Solved! Go to Solution.
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06-27-2023 08:28 PM
Hi @ayano ,
This issue shows up generally when you have duplicate catalog items.
Check if you have another catalog item with maybe with different sys_ids.

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06-27-2023 08:38 PM
Hi there,
If this is the out-of-the-box field style, then it's for:
javascript:current.state == 'draft' || current.state == 'in_review';
So the Catalog Item might be in state draft or in_review.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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06-27-2023 08:39 PM - edited 06-27-2023 08:43 PM
Hi @ayano
even though name is same, it is not showing "!" In some cases. I beleive it's not the criteria. Check for the same name in list if catalog items.
You will find two items one in published and the other is in unpublished state (draft). If the same catalog item is with two states, it shows for un published item.
please hit the Thumb Icon and mark as Correct if it helped!!
Regards
Ravi Chandra.

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06-27-2023 11:35 PM
Any feedback on my reply?
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field