What does it mean when a catalog item has a "!" mark?

ayano
Giga Guru

Some catalog items are marked with "!" as shown in the image.
What does this mean?
No error message is displayed. .

 

ayano_0-1687917357443.png

 

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @ayano ,

This issue shows up generally when you have duplicate catalog items.

Check if you have another catalog item with maybe with different sys_ids.

 

View solution in original post

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

If this is the out-of-the-box field style, then it's for:

 

javascript:current.state == 'draft' || current.state == 'in_review';

 

So the Catalog Item might be in state draft or in_review.

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

6 REPLIES 6

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hi @ayano 

even though name is same, it is not showing "!" In some cases. I beleive it's not the criteria. Check for the same name in list if catalog items.

You will find two items one in published and the other is in unpublished state (draft). If the same catalog item is with two states, it shows for un published item.

 

tmp_a0b2d913-4419-4ce6-a35e-d4dd949fc906.png

 

 

please hit the Thumb Icon and mark as Correct if it helped!!

Regards 

Ravi Chandra.

Mark Roethof
Tera Patron
Tera Patron

Any feedback on my reply?

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn