What does skipped error mean in Upgrade history and how to resolve it?

szollo · ‎06-08-2016

Hello,

This is the first time I'm carrying out an upgrade(I'm new to ServiceNow) and reviewing the Upgrade History I have found that there are ~70 Skipped Error. We have upgraded from Fuji to Geneva.

I can see that I can resolve Skipped conflicts, but it seems there is nothing I can do with Skipped Errors(like resolving those or unsure how to execute it again/seeing errors etc). The only thing I can see is this:

I tried to customise the layout and it seems the only valuable thing I can see is the "Payload", but as I mentioned I don't have too much knowledge in this.

What shall I do with the Skipped Errors?

Unfortunately the documentation I saw is not really helpful, basically saying that "Count of upgrade records skipped because an error occurred."

Any help/guidance would be appreciated.

sergiu_panaite · ‎06-14-2016

Hello Gergely,

There can be several reasons for why you get records marked with 'Skipped Error', like for example a system property exists and is only editable by maint or uneditable. Unfortunately the name is a bit confusing as usually 'Skipped' records in upgrade are the ones that have been customized by customers.

Regards,

View solution in original post

Michael Searle · ‎10-02-2023

Thank you, @Tarun9. Your post points to the most concise answer I've found.