What is data look up and record matching in service now.

[niveditakumari]

Hi Team, 

What is data look up and record matching in service now. 

Can you please help me with this. 

Regards, 

Nivedita

[Zach Koch]

Here is the docs page about them

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administratio...

If this helped solve your issue, please mark this correct and helpful, thank you!

[SOUMYA09]

Hello Nivedita,

Data lookup and record matching feature helps to set a field value based on some condition instead of writing scripts. Data lookup rules allow administrators to specify the conditions and fields where they want data lookups to occur.

For example: on Incident forms, the priority field's value depends on the values of the fields urgency and impact, this is an example of Data Lookup.

Please mark the answer as Correct/Helpful, if it resolves your query.

Regards,

Soumya

[niveditakumari]

Hi Team, 

I didn't understand. 

Can you please explain this with example. 

Regards, 

Nivedita

[BhupeshG]

There's is link shared by Zach above and there is a small training i believe on now learning. It is a plugin which does a look up to set some field. In legacy daya same thing you would do via glide record script. Now with DL look up. This is just data configuration. A step toward low code approach