Resolved! How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?
How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?
Forum Posts
How to hide the "Help Text" on a variable, on a form based on the catalog item?
I would like to hide or set the help text we have on variable on a form. The variable is part of a Variable Set which is used throughout our catalog. However, some items are not IT related and I would like to hide or set the Help Text if a specific c...
Resolved! gs.update() is not working properly?
Hi, I tried the update the incident state to 'resolved', after click on 'Withdrawal' button by customer. if (input && input.action) { var action = input.action; // If Incident table if (data.table == 'incident') { if (action == 'withdrawal') { // Wi...
Prevent Incident Resolution When Tasks Are Still Open
We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident. As discussed in many other incident task discussions, we've taken the advice given and extended th...
Unable to Translate Service Catalog
Hi, I was trying to translate my new Catalog Items, I go to System Localization>Translated Name fields and enter these entries for different Languages:Let say this is in Chinese Language the "Create or Change a Shared or Group Mailbox" was already ...
Assessment Creation API and Assessment Instance
I'm able to create assessable records using the AssessmentCreation API from a business rule. However, this doesn't create the assessment instances with assigned users. You would have to manually assigned the users to each assessable record. Has anyo...
How to edit the distribution list of a scheduled report in Service-Now
Couldn't find any option to edit the list of email address to which a scheduled report has to be sent. I chose the edit mode of the report but still couldn't find any option to edit the previous distribution list. Please help if possible. Thank you ...
Business Rule Conditions - Role baed
When setting up Business Rules, I have included conditions to allow these to only run when logged in user has specific roles. 1. Business Rule should not run for admin. 2. Business Rule should run for user with multiple roles. Here are some examples...
Resolved! On-Call: Editing Rotas
Hello, For the on-call scheduling application, I know that the rota_admin has the following abilities: A user with the rota_admin [OnCall admin] role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the roster...
kepner tregoe
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
I need a API to pull incidents between date range?
I need a API to pull incidents between date range?
Resolved! mass close incidents
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Resolved! SLA planned end date and actual time left incorrectly populated
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
Multiple RITMs for the same request
Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...
