Hi all! I've created a new field, Incident Owner, on the Assessment Instance table (asmt_assessment_instance), which I'd like to display the technician who was assigned the corresponding incident (INC00090002, in this case). I tried to reverse the be...
Hi all, Approval record is not updated to approved/rejected when approval user clicks on "click here approve" link in the email, it opened an email with the subject as "Re: PRBXXX - Approve" to a respective instance and sent. Now respective approval'...
i just wanted to know about the micro certification ?? it is useful for job point of view??
Hello Team, Can anyone help me on the below script. I have to create schedule a report for every month second Tuesday and second Wednesday but it's not working can anyone help me. var prefixes = ['First', 'Second', 'Third', 'Fourth', 'Fifth']; v...
Hi All, Does anyone know what the max character length of the short description of a catalog item is when in the Portal? I don't mean the short description in the catalog item itself as that is set to 200, but just when looking at the catalog item in...
Hi Folks,I have a requirement to read the content from the PDF/Docx file. I succeed in reading content from the .txt file but couldn't find a way to read from PDF/Docx file. Can you guys help to find me, how I can move further on this?For your refere...
We would like to allow staff to have 'read only' access to Business Applications. We have added a lot of useful information we would like staff to have access to; however, we do not want everyone to have access to edit this information. I have found ...
Hi, i want to close PRB when related incidents all closed, if even one incident is in Working Progress then PRB should not closed.should be close all incidents then after only close PRB.
We're planning to enhance the resolution code for our Incident management. I wanted to see what kind of resolution codes you're using so that it helps you better on Incident trending and resource utilization. For ex: I am more thinking like hierarc...
Hi All, On Incident form 'On Hold Reason' is visible when State= On hold but on List Pop up view On Hold reason is visible no matter what is the state is. On List popup view, On hold reason should only visible when State= on hold. Please refer attach...
How to check the backup status of the production instancePlease tell me about the following-How to check whether a backup of the production instance has been obtained-How to check how long last backup took I'm migrating a production instance, so I wa...
How do I get users who have only ITIL role but not any other role like admin role?
We are moving to the Orlando version very shortly. I have a question about the Approval process. Is a license necessary to approve request from the UI and email? It appears the OOB Approval widget has been updated to check for the "approver_user" r...
Hi everyone, In the Asset table, i have a location field (reference type) and once we clicks that field, it shows locations and there is a New button also. I want to restrict that New button to only 2 users. When i go and check in the UI actions, the...
Hi there this only happens on one particular catalog item, i do no thave any script running for that particular catalogi item. all my catalog item use the same workflow but only on this one i keep getting the message below Function nowDateTime is n...
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