What is data look up and record matching in service now.

niveditakumari
Mega Sage

Hi Team, 

 

What is data look up and record matching in service now. 

Can you please help me with this. 

 

Regards, 

Nivedita

 

 

5 REPLIES 5

Zach Koch
Giga Sage
Giga Sage

Here is the docs page about them

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administratio...

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SOUMYA09
Mega Guru

Hello Nivedita,

Data lookup and record matching feature helps to set a field value based on some condition instead of writing scripts. Data lookup rules allow administrators to specify the conditions and fields where they want data lookups to occur.

For example: on Incident forms, the priority field's value depends on the values of the fields urgency and impact, this is an example of Data Lookup.

 

Please mark the answer as Correct/Helpful, if it resolves your query.

 

Regards,

Soumya

niveditakumari
Mega Sage

Hi Team, 

 

I didn't understand. 

Can you please explain this with example. 

 

Regards, 

Nivedita

 

 

There's is link shared by Zach above and there is a small training i believe on now learning. It is a plugin which does a look up to set some field. In legacy daya same thing you would do via glide record script. Now with DL look up. This is just data configuration. A step toward low code approach