What is data look up and record matching in service now.

niveditakumari
Mega Sage

Hi Team, 

 

What is data look up and record matching in service now. 

Can you please help me with this. 

 

Regards, 

Nivedita

 

 

5 REPLIES 5

niveditakumari
Mega Sage

Hi Team, 

 

I understood data lookup concept that we specify some condition and accoording to condition it set values on some other field. 

Can anyone please tell me about record matching. 

 

Regards, 

Nivedita