What is data look up and record matching in service now.

niveditakumari
Mega Sage

‎07-07-2021 07:56 AM

Hi Team, 

 

What is data look up and record matching in service now. 

Can you please help me with this. 

 

Regards, 

Nivedita

 

 

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niveditakumari
Mega Sage

‎07-09-2021 01:22 AM

Hi Team, 

 

I understood data lookup concept that we specify some condition and accoording to condition it set values on some other field. 

Can anyone please tell me about record matching. 

 

Regards, 

Nivedita

 

 

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