what is impact urgency and priority

[shehnaz syed]

incident management

[Jaspal Singh]

Did you check Doc link.

Suggestion would be to do some investigation before as community & docs has everything already.

[Sandeep74]

hi Syed,

• Impact: Business loss and potential damage (for example, financial, customer, regulation, security, reputation, brand) caused by the incident
• Urgency: Speed at which the business expects the incident to be resolved
• Priority: sequence in which the incident should be resolved.

plz mark it correct if it helpful to you and close the thread here .

[Aanshul Maru1]

Hello,

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Aanshul Maru