Resolved! How can we add icons to categories widget in service portal
How can we add icons to categories as shown below for service portal Istanbul version.Where do we need to customize in SC Categories widget under spCategoryListItem
Forum Posts
Resolved! How do we set email notifications for SLA warning and breached ?
Hi All,I have created a SLA workflow and attached it to response and resolution times of newly defined SLA's.The workflow is working as intended and I'm receiving notifications when the incident is assigned to a group and the assignee. However, I'm h...
Single Sign On (SSO)
Hi Community,We are planning to do SSO implementation sometimes end of the year. Currently users are authenticated through Active directory.Has anyone implemented SSO using Active directory? Do i need to have ADFS to implement SSO? Is there any easy ...
Resolved! Change: Mark Fields required but allow updates
I have a requirement to make certain fields mandatory but allow updates to other fields without fulfilling the mandatory field. Example: Risk and Impact field is mandatory before it can move to the approval state but need the field to be highlight so...
Indexing in Glide Record
Hi All,I was working on a script, and I am facing difficulties in looping through the result set. PFB codevar stageUsers = GlideRecord('sys_user');stageUsers.addQuery('u_first_name','CONTAINS','test');stageUsers.query();var userArray = [];while(stage...
Restrict Changing of Priority
Hello All,I am not very well versed in scripting at all and I need some help from the community.I am trying to restrict the lowering of a priority on incident tickets by technicians (which increases the SLA).I have created a role that I will assign t...
Inactive/unpublished knowledge articles in global search
Hello All, We are facing some issue with the Global Text search. Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive...
Resolved! What is the best way to route a ServiceNow ticket to the correct team?
Greetings-I'm new to the ServiceNow routing tickets based upon certain criteria (keywords, Ui actions, business rules, workflows). I know how to route the tickets manually but want to automate this process. What is the best way to route a Service...
what are the contact type available and definition for that in incident management?
Hi,Can anyone describe about contact type and definition for that while creating incident management newly.
known error state in problem management
Hi,what is the purpose of Known error state in problem management and when we go for known error state?thanks,saravanan
How to pass relaystate for IdP with SAML2
Hi,I am using SAML2 and I have this one problem.http://wiki.servicenow.com/index.php?title=SAML_2.0_Web_Browser_SSO_Profile#gsc.tab=01. How and where can I find this relayState? 2. How does relayState send to SSO?3. What does "origRelayState" contain...
Can you import /export a filter so It can be shared between users?
I have a series of 5 filters that I need to give to about 20 different users. Is there a way to share or import a filter so the other users can use them. I just do not want to recreate all the filters on each users. I have tried to have them ...
Client Script - Alert Message
I am trying to create a client script to display an alert message on the REQ and INC forms based on a particular form field.For some reason the alerts does not show when the if statements is included but I am rather new to client scripts so I am boun...
Resolved! How to report on Time to Approve (Requests)
Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.Thanks, Lisa
Add CMDB to Global Search
Our desk side support teams use the global search all the time to look for requests and incidents.They have now asked to be able to enter a CI in the search. I have read the wiki and searched here and don't see a way to adda new table to the global s...