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Resolved! onchange client script, oldValue is not coming in the alert.

Hi All, Its a Yes/No catalog variable. I have written a onchange client script. The requirement is something like "if the particular field changes from Yes to No, do the logic".  So i wrote like below, if (oldValue is Yes & newValue is No) but its no...

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Community Alums by Community Alums  
  • 2918 Views
  • 18 replies
  • 2 helpfuls

Catalog item not populating Assignment group

We have sevearal Catalog item using the same workflow.  The workflow automatically approves the item and sends it for fulfillment to the groups assigned. We recently created an item and assigned the same workflow to it.  However, unlike the previous ...

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MWright1 by Giga Guru
  • 1160 Views
  • 3 replies
  • 1 helpfuls

Resolved! Explanation required reg getUserByID() method

Internal Explanation required for me.   var newUser = gs.getUser (); gs.print (newUser.getUserByID ('abel.tuter').getFirstName ());   I didnot understand this, kindly explain line by line.                  

Prasanthi1 by Giga Contributor
  • 4118 Views
  • 7 replies
  • 2 helpfuls

Resolved! Database View Left Join Help

Can someone please provide clarification on left joins and database views? I am not getting expected results. I want to get Incident where assignment group is sys id of helpdesk, and I want to join to sys_user a few times once for assigned to once fo...

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Kaylee Price by Kilo Contributor
  • 8211 Views
  • 4 replies
  • 8 helpfuls

Resolved! Risk Assessment Form Link not visible in Standard Change form

Risk Assessment Form Link not visible in Standard Change form. I could see Risk assessment for Normal and Emergency change. I have checked Risk Assessment UI Action Code as well. no where it mentioned type specific. Really not sure why it is not visi...

Flow designer - Restarting a flow

Hi All, Just wondering if anyone has a script that can restart a flow and not trigger approvals. We have a flow that queries AD through the mids and this sometimes fails for whatever reason. Essentially we just want to give the flow a restart. I know...

Ni3 by Kilo Contributor
  • 3883 Views
  • 2 replies
  • 4 helpfuls

Resolved! Removing a CI Relationship

I have begun building out our infrastructure CI relationships.  I discovered I linked one device as a parent when it should have been a child.  How can I delete or modify this CI relationship?  When I try to delete it from the relationship editor, I ...

Belynda by Kilo Explorer
  • 1765 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on Incident Template ?

Hi,We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?Thanks

simonfurnish by Giga Contributor
  • 4816 Views
  • 6 replies
  • 0 helpfuls

canread(userid of a particular user

Hi Everyony, I am writing a fixscript to check a particular user has canread access to HRProfile table. var user = new GlideRecord('sys_user');user.addQuery('user_name','TestACL1');user.query();var sysid = '';if(user.next()) { sysid = user.sys_id; }g...

Resolved! Add Related list to Form Section

Hi Team, I have created custom related for Incident form. I want to add related list next to Notes tab in incident form.  Is it possible to add the same. Please find attached screenshot.   Thanks

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RB13 by Tera Guru
  • 2357 Views
  • 5 replies
  • 0 helpfuls