Hello, As users started to use Flow designer, instead of writing simple Before business rules, users are making use of flow designer. Earlier as part of troubleshooting, Debug business rules , 'watch' field etc was used. Now its difficult to troubles...
What is the difference between creating sla for "problem" table and creating sla for "problem_task" table? Which sla really shows in the problem "related list"? and why?
Can I use Glide Record on Script of Catalog UI Policy? I was instructed not to use Glide Record, but to use Glide Ajax on Catalog Client Script. (Unable to get table record) I want to know the division of GlideRecord and GlideAjax.
When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message. When someone with the admin role does the same thing, they see an empty catalog. When a standard...
Hi All, I have created a custom table. and the requirement is if i submit the record in that custom table, a notification should be triggered and when i open that notification it should have a button named "take me to the record" when i click on that...
Hi, I am trying achieve the below functionality of expand and collapse functionality of variables, can anyone please suggest how it is possible through widget. Thanks!
Hi, In a order guide 6 items is there. And this order guide is linked to the service portal. All items in a Order Guide is working fine in instance. In Service Portal other 5 items working fine. I am able to submit that 5 items in Service Portal ...
Hello, I am looking to populate incident description based on the variable selected from the record producer. Currently, the script is working as it should but because I have several select box type variables for zone, I am not able to get others to ...
I want to use Markdown text in text areas in Planning section of a Change Request. How can I styled text in these text areas?
I would like to use dynamic reference qualifier for variables of Service Catalog. I create script in System definition > Script Includes. I can use the script as dynamic reference qualifier for column of Form. But I can't for variables of Service Cat...
Hi All, Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
Hi, I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page. Thanks in advance, Regards,
Hi All, I have two record producer variables 1. week_day / Type is checkbox 2. screened_date / Type is Date The use case is when week_day is checked, screened_date should clear out (this is if a value has already been entered) and should not display ...
Hello, Investigating the usage of Blackout Schedules. Once we have those in place, I would be interested in hearing what others are doing when there is an "exception". Example: Our Blackout Schedule may exclude Production Changes from taking place du...
I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...
