Resolved! best practice for child tickets for incidents?
is there a best practice to use child incidents vs child tasks for child tickets.?
Forum Posts
Resolved! How to change a field value on UI page from the client script?
Hi All, Please find the scenario below: I have a UI page with 4 fields. When the field value for one field (field A) changes, I need to check if other three fields are empty or filled. If the three fields are empty, I need to display a message on the...
Change Management - Adding approvers manually using edit button . Issue - Please help
Hi All Currently we have workflows for adding approvers to change management . The approvers added to the change by the workflows insert a perfect record in sysapproval_approvers table . However , when we are adding an approvere manually to a chan...
How to update Servicenow CMDB using AWS Config & SNS?
Hi All,I'm trying to update CMDB for AWS Resources in Servicenow. I know there are two ways to achieve this,1. Using MID Server.2. Configure AWS Config to update servicenow via SNS. I would like to achieve with 2nd Method. Kindly share details step...
Ticket Type Definitions/descriptions
I'm working on a project and have been given the task of finding the definitions of the various ticket types within ServiceNow. Our agency is looking to expand what we currently use, but would like a definition of what each ticket type was designed t...
Resolved! Required roles for REST API integration
Hi Experts, Can anyone help me to list out the required roles for implementing REST API's in instance. Note: It's new project, need to request the client for the required role to achieve this functionality.(Client has not ready to give admin access f...
Resolved! How I can automate sending CAB invitation by system itself every week
What I thought was job should run every week and send mail. There are 2 UI action which should run I am looking for script in Job which can hit/click these 2 links May be 2 different job which pick CAB meeting record for current week and click 2 l...
Resolved! Dependent Dropdown In Service Catalaog Form
Hi Folks, I am new to service now and I have a requirement.I have two dropdown fields in our catalog form. in first dropdown there are two values and values in 2nd dropdown field is coming from a custom table.The actual requirement is to filter t...
Resolved! How do you change what choices are shown based on the choices made in another variable in a record producer?
I'm creating a record producer where a category and subcategory is shown. Subcategory and category are both custom variables that are drop down lists. But I want the subcategories to be based off what category is shown.For example when someone choose...
Copy variables from RITM to Catalog Task
Hi, I wrote a scheduled job to created a manual task for an RITM after specific number of days.The Requested item(RITM) has variables associated with it which is visible under Variables tab of RITM. With this scheduled job I was able to create the ta...
First response SLA
I am trying to figure out the best way to create 'First Response' SLA.Start SLA: When ticket is assigned to an assigneeStop: First comment posted by after ticket has been assigned to assigneeNote: Comment could be posted before being assigned to this...
Resolved! Workflow Task Activity set to cancelled
So a RITM was set to closed incomplete when the requester asked for it to be canceled. However in set the task to closed incomplete but cancelled it in the workflow. It then did not close out the workflow and cause the request to remain open. How ...
Service Catalog Rest API - order_now
Hi Experts, I am novice to service now platform and trying to figure out Service Catalog Item integration through Rest API. Using baseline endpoint of order_now:https://server.service-now.com/api/sn_sc/servicecatalog/items/{sysid}/order_now 1. How to...
disable checkbox selection when one option is select.
hi TEam. my scenario is' = i have 4 checkbox that have sentences on them. example option 1 = standard access - gives you the ability to perform the following task .... option 2 = level 2 access - various other information etc ..... option 3 = more d...
Resolved! How to use Reply, Reply all and Forward with HTML formatting?
Does anyone know how to use Reply, Reply all and Forward (glide.ui16.emailStreamResponseActions = true) with HTML formatting? We are very email dependent right now. My users (IT, HR and Facilities) want to be able to reply to a received email in the ...
