I'm trying to figure out how to change the priority field in a request record, when filling out a service catalog item? I know it's possible, just not sure how to go about it. I want to be able to allow our customers to set the priority based upon wh...
Hi Everyone, We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script. Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...
How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...
How to create incident from event and alert? and Based on the event occurrence how set priority dynamically.How to set incident Description
I had a widget with a single button it needs to visible only when an incident is in the resolved state. if it is in other states then the widget need to hide
Hello,I would like to know what is the difference between these 3 pages "login.do", "navpage.do" and "side_door.do".Can someone help me ?Thank you in advance !Kind regards,Mani
Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...
Hello Is there a way to convert the integer variable "Business Resolve Time" from Seconds measurement into Minutes? Thanks in advance
Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...
I have a variable on catalog item named "date of birth". I want to calculate the age. If the age is less than 18 years then it should alert a message. If I am born on/before 15th Oct 2002, I shouldn’t see this message as today's age is 15th Oct 202...
A Response and Resolution SLA should be configured with a duration of END of Next business day . My Schedule is 8-5 Weekdays and When a ticket is created today at any point of time, the SLA duartion should be till 5:00 PM next business day. Cutsomer ...
Hi Experts, In flow designer, i am using "Do the following in parallel flow" activity for generating the parallel service catalog task. But i can't do the following requirement inside the flow. when any one of the catalog task is closed incomplete ,t...
Can anyone help me in figuring out how to get the 'count' column on a multi-pivot report to sort numerically? I've pasted the results of the report below.CONDITIONS:
Hello! I am currently working on building out a few service catalogs in our enterprise. Theres one catalog in particular that is being built out to be an IT internal catalog only, thus it needs to be hidden from everyone that isn't in IT. I see th...
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