What is the correct process for inducing a new asset in ServiceNOw

[Damhoej]

I am looking for the overall philosophy in ServiceNow (in phases) for Asset Management.

The documentation describes in detail how to use discovery, which is good when you already have deployed an asset.

However, I am looking for an overview of the process when I introduce a new Asset (a completely new computer).

What is the steps in getting through a Life Cycle for this item.

I know I have to make a model and publish it to the service catalog in order for the users to buy it.

Can anyone help me with a diagram or som kind of overview, so I can learn when to do what?

[Julian Hoch]

Asset Management is a very complex topic - if you want to get a really good overview, I can recommend our Asset Management training.

[Damhoej]

I will be attending the training in the near future. Our company is organising a course on premises.

But the documentation for ServiceNow lacks a lot of business processes (in my oppinion).

[Daniel Slocum]

Hi Jens,

Before I add my thoughts, I'd like to voice my agreement with julianhoch. Attending Asset Management training is a great place to understand how the full lifecycle of an asset is managed within ServiceNow.   We have regularly scheduled classes throughout the year as well as training during the Knowledge17 Preconference.

I subscribe to the Proactive approach of creating assets through Procurement, Import or Manually then enriching the related CI via Discovery.

When purchasing an Asset via ServiceNow Procurement an asset is automatically created during the receiving process. If your organization manages requests through the Service Catalog but punches out to a different Procurement engine outside of ServiceNow, a good option is to create an Asset when you have receipt of an Advanced Shipping Notice. This would generally be via an integration with the hardware vendor.   The third option I mentioned was Import or Manual.   I lump these together as they are loosely the same, meaning they aren't created by a trigger from an automated business process. When initially setting up Asset Management you may find you have a large number of Assets in spreadsheets or in a previous system of record, you'd want to import these using Import Sets.   As for the Manual creation, there are times as an Asset Manager, you'd want to directly access the correct Asset table and create an asset.   All of these methods would give rise to the Asset prior to Discovery finding a CI on the wire.

[Damhoej]

Hi Daniel.

Thanks for your answer it does make sense following the procurement path.

I also found this post interesting, since it highlight some of my own experiences.

https://community.servicenow.com/message/1103562?et=watches.email.thread#1103562