What is the difference between ITIL and Approver license.

[Arun Prakash A1]

What is the difference between ITIL and Approver license.

[Anurag Tripathi]

Hi,

Can you elaborate?

Are you looking for the $ price of licenses or the way these differ in function?

-Anurag

[Anurag Tripathi]

• ServiceNow Fulfiller Users: Customers who would rather license individual users instead of the whole organization can purchase a set number of “Fulfiller Users.” Fulfillers get the same level of functionality as the Unrestricted licensing model, but quantities can be assigned to specific end-users. As a result, customers can pick and choose who they want to license in their organization, providing ways to cut costs without sacrificing license functionality. This section highlights the pros and cons of using the fulfiller model for assigning licensing.

• ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. These licenses are lower in cost and can be assigned to users who need minimal access to the ServiceNow solution. Customers incorporate these licenses into their demand forecasts as a strategy to lower the bottom-line cost total. We provide advice on ways that customers can mix and match licensing to optimize costs across Fulfillers, Approvers, and Requester ServiceNow license types.

Source: ServiceNow Rightsizing Guide

[Jaspal Singh]

Hi Arun,

In simple terms.

Approver - simply to approve in system

Itil - Can approve & perform fulfillment as well

Refer doc link for all relevant roles & definition.

[Allen Andreas]

Hi,

Approver licenses are just used for approving things within the system. They don't have wide access, etc. as ITIL and are a cheaper cost.

ITIL licenses are what is normally purchased with ITSM, etc. and that license comes with access to task tables, and other features by default. It's a higher cost than approver licenses.

So if you have people within your company who are just approvers and don't need all the system access that ITIL has (read, write, fulfillment of tasks/requests, etc.), then you have a cheaper cost option with approver licenses.

Please speak with your account representative for more information including the exact cost.

Please mark reply as Helpful/Correct, if applicable. Thanks!