What is the difference between ITIL and Approver license.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-16-2020 07:53 AM
What is the difference between ITIL and Approver license.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-06-2020 12:09 PM
Hi,
I just wanted to check-in on this and see if this has been resolved.
If my reply above helped guide you correctly, please mark as Helpful & Correct.
Thank you!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-16-2020 08:02 AM
In licensing matters best people to speak are Account representatives ...
However, if you are asking me from view perspecitve i would say itil are given to those technicans who work on incident , problem , change and many other task or other tables .
Whereas the approver_user from view perspective is given to people on portal who just want to approve the request...
More details you can read this doc
https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/roles/reference/r_BaseSystemRoles.html?title=Base_System_Roles
Mark my ANSWER as CORRECT and hELPFUL if it helps