What is the difference between ITIL and Approver license.

Arun Prakash A1
Tera Contributor

What is the difference between ITIL and Approver license.

6 REPLIES 6

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Ct111
Giga Sage

In licensing  matters best people to speak are Account representatives ...

 

However, if you are asking me from view perspecitve i would say itil are given to those  technicans who work on incident , problem , change and many other task or other tables .

 

Whereas the approver_user from view perspective is given to people on portal who just want to approve the request...

 

More details you can read this doc

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/roles/reference/r_BaseSystemRoles.html?title=Base_System_Roles

 

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