What is the difference between "Cancelled" and "Rejected"?
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06-26-2024 02:38 AM
Hi all.
When approving change management, the status of the approval is "Cancelled".
When is this used?
And what is the difference between this and "Rejected"?
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06-26-2024 02:43 AM
Hi @RyoyaFukuda
In change perspective
Cancelled : It means the requirement is no longer required or business dont want to proceed further. When a record get cancelled, the life cycle of record is completed.
Rejected: The rejected is used in Approval process, when a approver is not happy with change information, approver will reject the change and change move to new state but life cycel will continue.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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06-26-2024 02:48 AM
I'm referring to the status here, is it correct?
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06-26-2024 02:55 AM
Hi @RyoyaFukuda
So reject was right m, which I mentioned, and cancel again same, that the approval is no longer required from that approver , but life cycle of change wil be continue.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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