What is the field in CMDB to know from which source the CI is updated?

san1989
Giga Guru

‎03-01-2018 08:12 AM

Hello,

We are finding the serial numbers of CI's for multiple platforms in CMDB. For example, windows server CI's serial number will be updated from multiple sources like SCCM, Discovery etc. 

I would like to know the field to see the source of updation or creation of this field. If there is no such field, please let me how to find the source of updation or creation of any CI.

Your inputs will be very valuable, Thanks.

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎03-01-2018 08:25 AM

The discovery_source field will say ServiceNow for discovery and SCCM (Of if you changed it in your SCCM setup) for SCCM integration. Depending on the account you use for both, the updated field will display the account plus you can look at the discovery source. If you need to see when the value changed you can look at the audit table. If you only want one source updating this field you can look at data source precedence(link below) and setup what data source has the right to update field. 

 

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/configuration-management/task/t_DefineDataSourcePrecedence.html