What is the life cycle of problem with known error state?

Rajan3
Mega Expert

‎05-29-2018 09:34 AM

What is the life cycle of problem with known error state?

While working in problem I make a problem state as known error and update the record.

Then my record was get in to the known error database.

Then what is the flow of my problem and how it will be resolved?

Labels:
0 Helpfuls
  • 1,889 Views
2 REPLIES 2

Michael Fry1
Kilo Patron

‎05-29-2018 07:30 PM

A known error should also include a workaround. The workaround drives the resolution of the Problem.

0 Helpfuls