What is the life cycle of problem with known error state?

[Rajan3]

What is the life cycle of problem with known error state?

While working in problem I make a problem state as known error and update the record.

Then my record was get in to the known error database.

Then what is the flow of my problem and how it will be resolved?

[Michael Fry1]

A known error should also include a workaround. The workaround drives the resolution of the Problem.

[Shweta KHAJAPUR]

Hi,

Refer below link,

known error state in problem management

A ServiceNow implementation of the Known Error Database

Three ways to search the ServiceNow Known Error knowledge base

Regards,

Shweta K