What is the purpose of the CAB recommendation field in Change Requests?

[Christine34]

What is the purpose of the CAB Recommendation field in the Change Request?

Is it for the requester or technical approver to enter details for the CAB to review?  In which case I will need to add to CAB workbench view.

Or is it for the CAB to open the request and add details?  In which case, why bother with approval notes?

Thank you for any assistance with this.

[Anil Shewale]

Hi Christine

 CAB required field Significance:

If the form is configured to show the CAB required check box, select it to indicate that CAB approval is required before implementation.

This means do you want CAB meetings and Approvals on this change or not.

- If the change form is configured to show the CAB required check box (OOB configured to show for Normal / Emergency changes), selecting it indicates that CAB approval is required before the implementation. Just for indication purpose.

refer the following thread:

https://community.servicenow.com/community?id=community_question&sys_id=1e60aa22dbb85f405322f4621f96...

refer the thread for more detail:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/change-management/task...

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/change-management/conc...

If it help mark helpful or correct 

Thanks and regards

Anil

[manjusha]

hi,

on change form if cab required checkbox is true then for that change cab approval is required.

CAB delegate field  we can select users who can attend cab meeting.

In the CAB recommendation field, enter notes or recommendations related for the CAB meeting.

Ask if need more .

Mark this answer as correct /helpful if this helps.

Thanks,

Manjusha Bangale

[Sajilal]

Nice article here https://community.servicenow.com/community?id=community_question&sys_id=1e60aa22dbb85f405322f4621f96...

Hope this helps

Please Mark as ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem.

Thanks,
Saji

[Christine34]

Thank you all for your responses.

I had already read the product doc for this field and it wasn't very clear..

"In the CAB recommendation field, enter notes or recommendations related for the CAB meeting."

This could mean notes "for" the CAB meeting, or be a spelling error and mean notes "from" the CAB meeting.

Sajilal's link refers to "CAB Recommendations:  Whatever is discussed in CAB Meeting and If they have any recommendations then we write it here."  which is clear, however that can be written in the Approval or Rejection notes.  Why bother editing the change as well?

I guess, if we want to report or make CAB recommendations clearly visible in a list view, we might use that field, else I think we'll stick to the Approval/Rejection notes as they trigger notifications as soon as they hit the Comments field in the Change Request.