rule base

ruksar
Giga Contributor

Hi 

can anyone  explain me how should we use rule base in order to attach item.

1 ACCEPTED SOLUTION

Saurabh singh4
Kilo Guru

Hi

Check out the 'New Hire' order guide that is provided out-of-box.  It is a great example.  For an explanation on order guides and rule bases check out these docs...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

 

Please mark correct and helpful, Based on impact.

 

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2 REPLIES 2

Saurabh singh4
Kilo Guru

Hi

Check out the 'New Hire' order guide that is provided out-of-box.  It is a great example.  For an explanation on order guides and rule bases check out these docs...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

 

Please mark correct and helpful, Based on impact.

 

Sudhanshu Talw1
Tera Guru

Hi

Order guide use the rule base that means add the catalog item based on some rule. The purpose of a rule base on an order guide include catalog items into your order depending on when you want to include the item.

For example, if you have a new hire order guide with checkboxes for applications for users to request, you can configure each application checkbox to have a specific catalog item added to your order.

Second thread gives you detailed description.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

https://community.servicenow.com/community?id=community_question&sys_id=b8c6f613dbe82b8023f4a345ca96...

Thanks

Sudhanshu