get yes/no in client script confirmation prompt
Have a client script, which on a clearing a field value , will give below confirm dialogIs there anyway to get "yes" and "no" instaed of "ok" and "cancel"Thanks
Forum Posts
Resolved! End date Greater than Start date
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
Attachment in a catalog item should be mandatory only when certain options are selected. help?
Hi,In the catalog item , attachment should be mandatory only when 1 or 2nd choice is selected.If anyone can help me with that?In Catalog item under "Portal settings" we do have an option of attachment mandatory but that for the whole form. Thanks,Vai...
Resolved! How can I fix the standard ticket configuration to resolve it?
I get an error like this when I click the Resolve button. How do I enter the Resolution Code and Close Notes from the ticket page of the Service Portal?
Incident state keeps reverting to 'In Progress' despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason.
Hello all, Despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason. Incident state keeps reverting to 'In Progress' I just finished building a FLOW that is supposed to generate reminder emails to the CALLER, IF/WHEN the "...
Resolved! How does a custom request table create a task on a custom task table
First time creating a table where a request will come from and a subsequent task.Normally it is just the table for the application I am creating for, so please forgive me for my ignorance.Here is the scenario. I created two tables u_blaze_requestsu_b...
Resolved! How to validate Email field through Client script
I want to validate Emil id field on Costume form how we can achieve this through Client script?
Resolved! Creating Database View joining Requested Item and variable (asset)
I have a task to create a database view to report on variables on the requested items. I have created the Database View below but it's not working. To provide more detail:We would like to Report on the item called 'Advanced Replacement' and the poo...
Resolved! How to call script include in ACL
Hi All,I need assistance in calling script include in the ACL.Script Include:var Test1 = Class.create();Test1.prototype = {initialize: function() {},TestFunction: function(gr) {var appgr;var grd = new GlideRecord('sysapproval_approver');grd.addQuery(...
How to calculate Incident state duration (from open to resolved) minus onhold state duration
hiHow to calculate incident state duration(from open to resolved) minus onhold state duration using metric table?
Resolved! CMDB, ITOM and Service Mapping admin role
Hi, I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB. Thanks, James
Resolved! Approval Remains cancelled in change and doesn't retrigger
Steps: User raised CR and sent it for approvalNow in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). If user moving CR to new, Approval are cancelled.Now CR is in New state when user...
New button is not working in the Agent Workspace
Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another using button.
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
Resolved! Manual Approval workflow
I want to create a workflow, where manual approver to be added post the request item is created. Till the manual approver approves the request, the stage should be Waiting for Approval. As per business requirement no manager approval is required and ...