Hi thereI have a catalog item that has a variable called Cost Codes Validation that is a Yes/No question. What I would like to do is that if the value is No then change the background color to Red. If the value is Yes then change the background col...
Hi we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM Snapshot of the code which updates case is as below and this is all working fin...
Hi All , I have a requirement where I need to hyperlink the RITM number in my worknotes. I am implementing this scenario in my run - script activity in workflow , along with the other part of script. I am writing the below part of HTM to hyperlink t...
Hi, I have a variable set in that created a variable called 'price' which is a single line text.( i want to use that variable set into multiple record producers) for the variable price i want default value as sys id of that record producer. i tried o...
Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...
Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this
Hello,I'm having difficulty trying to gather descriptions for the following fields. Is anyone able to provide meaningful descriptions of what these store and how they are used?Thanks in advance,SB Field NameDescriptionLabel NameData TypeLengthTable R...
I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...
Hello All, Does anyone give me practical example of the sys_translated table what is the use of this with an example please?I have read the following docs but not understand the exact purpose of this.https://docs.servicenow.com/en-US/bundle/utah-plat...
Dear Community members, Good Day! Could someone please let me know, how can I access event parameter in email script? var Details = {"status" : status_code, "error_message" : errorMessage}; Ex. gs.eventQueue('Ticket Created', gr, Details), here Det...
We are currently on the London release. What is the best practice for tracking hardware asset lifecycle at the model level? For software there is sam_sw_model_lifecycle but there doesn't appear to be anything comparable on the hardware side ... th...
I have a Date variable in a ServiceNow Catalog.The Date field is at question number 7 and I want to set it's value based on question 1.I want to set its value to 4 weeks ahead from the current date based on some condition which are selected in the pr...
I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 valuesalert, email, phone, self-service and walk-in.I want to set the choice field called contact type value to self-service while cre...
There is an ACL on cmdb_ci table which allows admin to edit the status field in list view. Now I want to make another ACL on cmdb_ci_computer table where the status field should be editable to a particular group.@Chuck Tomasi @Maik Skoddow @Mark Roet...
Hi, We have a requirement to create a metric definition script to calculate MTTR of Incidents resolved excluding weekends. e.g if incident is created on Monday of first week and resolved on Friday of 3rd week. Calculation should exclude 2 weekends. M...
