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Issue with Record producer map to field

Hi, After upgrade to vancouver I am facing issue with Map to field in record producer. I am trying to map service offering field but by default it is taking active field as shown in below screen shot. Any help is appreciableThanks in advance  Thanks,...

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Anoja by Mega Sage
  • 619 Views
  • 5 replies
  • 0 helpfuls

Trigger approval notification for Record Producer

I have created a record producer which has two approvals..the approval is added via workflow.. I created notification to send first approval from sysapproval by giving condition if record is inserted..once the first approval is completed.it triggers ...

SNDP by Tera Contributor
  • 527 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy reference field to related list

I have a requirement to copy Change Request from problem form to change request related list on same problem form. OOTB its not getting copied in related list. Appreciate quick response. 

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GRajuK by Tera Contributor
  • 1205 Views
  • 6 replies
  • 2 helpfuls

Resolved! Make filter condition unmodifiable in Portal

Hello, I want to make the Filter (breadcrumb) conditions unmodifiable in the Service Portal.   In the image above, Currently, I can click on the 'Home' and the portal redirects to the main Service Portal Homepage. But the users shouldn't be able to c...

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Query regarding Before BR

Hi All, My question is about Before BR. Suppose I am inserting 100000 records through scheduled fix script daily. Will before BR work in this case? Thanks,Tara Singh

ITSM Simulator - Configure state choice list and behavior

Confused on what is being asked for #3- Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions.  I completed this, ...

mroney1 by Tera Contributor
  • 1225 Views
  • 2 replies
  • 4 helpfuls