what is the relationship type of parent child incident

Shweta Kasbe1
Tera Contributor

what is the relationship type of parent child incident.

For eg:- INC0010005 is the parent of INC0000001.

In bmc we say it as INC001005 is original of INC0000001.

and INC0000001 is duplicate of INC001005.

Please guide me how can find relationship in servicenow.

5 REPLIES 5

jaheerhattiwale
Mega Sage
Mega Sage

@Shweta Kasbe1 

The relationship is one to many.

One incident can have many Childs.

The link between parent and child incidents is the "Parent Incident" field which stores the parent incident.

 

Please mark as helpful or correct based on impact.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023