what is the relationship type of parent child incident
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12-16-2022 01:58 AM
what is the relationship type of parent child incident.
For eg:- INC0010005 is the parent of INC0000001.
In bmc we say it as INC001005 is original of INC0000001.
and INC0000001 is duplicate of INC001005.
Please guide me how can find relationship in servicenow.
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12-20-2022 07:48 AM
The relationship is one to many.
One incident can have many Childs.
The link between parent and child incidents is the "Parent Incident" field which stores the parent incident.
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ServiceNow Community Rising Star, Class of 2023
ServiceNow Community Rising Star, Class of 2023