what role allows users to change status on REQ/RITM?

[Urie1]

I have few agents that need to have access to cancel request items. Im not sure what role to assign to allow for this capability. 

[Dan H]

ITIL/Catalog admin should do the trick

Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H

[Monika13 · Accepted solution]

Hi,

There is OOB UI action available. Activate it if its not active. 

https://<YOURINSTANCE>.service-now.com/sys_ui_action.do?sys_id=180dfd110a04bf1501fc982f0cf791bb&sysparm_record_target=sys_ui_action&sysparm_record_row=2&sysparm_record_rows=2&sysparm_record_list=nameSTARTSWITHcancel%5EtableSTARTSWITHsc_r%5EORDERBYDESCsys_updated_on

[Urie1]

This was helpful since it directed me to the catalog admin role as being the role needed to make the changes. 

[Monika13]

OOB there is no role mentioned in UI. May be its customized in your instance.