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Resolved! Convert Incident into request item

Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...

Floating time zone

Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below.   Even though I created Time Zone variable in catalog item ...

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divyasurada by Tera Contributor
  • 2056 Views
  • 6 replies
  • 0 helpfuls

Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check

Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...

Licensing for Approvers and Fulfillers

Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...

Update Request Item with Inbound Email Action.

Hi All,   I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...

Resolved! Business Stakeholder - what would that user see?

We have a requirement to enable our end users to see, read only, incidents and requests.  I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond.  Before we purchase new licenses for this role, we would ...

Colleen1 by Tera Contributor
  • 2853 Views
  • 4 replies
  • 3 helpfuls

Resolved! Process regarding Change management

Hi  Iam working on a change process in my recent running project .Actually i need to add a new change in my process There are several processes involved with adding a change type. These processes include managing script includes and workflows ,so how...

Audit log for Knowledge base

How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base?   Please advise. Thank you.      

VLee1 by Giga Expert
  • 1275 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set all fields read only when state is completed

Hi All, I wrote a UI  policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...

Anil74 by Tera Guru
  • 2351 Views
  • 12 replies
  • 1 helpfuls

Adding script to add records in table

Hi I have one Major table Reports I have 4 Related list for the same table,  whenever any record gets inserted in Reports table i want to add respective number of records in related list tables as well I have written below script   for(var i = 1;i<5;...