I have a requirement.I need to read a pdf and populate its data on a form. I created a Java App which is using external Java API(IText) to read a PDF File and deployed its Jar file(Both Java App and External API) to mid server. After that, I created...
How to create Aging report for the tickets which are not updated in last 48 hours, 96 to 144 hours and >144 hours?
Hi, I am using 2 instances for integration. On Instance 1, I created a Rest message with Basic auth profile of an end user.(NO roles for this end user). On Instance 2, for the scripted REST API, this ACL 'Scripted REST External Default', where it men...
Hi All , I am trying to add a new ui action into "Action on selected rows" drop down specific to sc_request table. I have checked the "List Action" box in the ui action but still it doesnt come up in the drop down. But if i make the ui action on "Tas...
Hi Experts . I am facing an issue with the catalog task short description which is being auto populated through catalog item , which should not happen . I have set the field values for Short description in the task activity but still it populates the...
Hi All, Transform map was triggered 6 days ago and we could still see it in running status and the import set record status shows pending. Please let us know if this issue was experienced earlier and how to fix the same.
Hi All, If the ITSM Professional Subscription is bought, does it include the Major Incident Management (Without any extra price or subscrption) ? Because, I do not see the MIM plugin activated by default in the instance for the ITSM Professional enab...
Hi All, I want to create a RITM using Cart API and REST message POST method. When incident is submitted in source Instance RITM should be created in Target Instance. Thank You, Sai.
I am hoping to get some help to understand what is difference between async and Query Business rule with proper example. I have gone through docs but unable to get clear idea. Regards, Sam
Hi Everyone, Currently, I'm trying to import communication items into ServiceNow from an Excel spreadsheet. I thought the best business practice was to import configuration items, then assets, connecting the two with a coalesce. The coalesce is not ...
As per the servicenow documentation, Navigator history will not track the UI Pages History. But i can see the UI page History in the table sys_ui_navigator_history. Look at the below screenshot. Correct me if am wrong.
We Configured our incident so we can add tasks and assign those tasks to different groups. Followed instructions https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/task/create-incident-task.html and it ...
Hi, We are developing CTI application for incident management in ITSM. We used Openframe plugin to achieve this. But, got two questions regarding Openframe plugin, 1. Is openframe plugin available for all instances even if CSM module is not enabled i...
Does anyone have any SNC shapes for Visio ??
Hi Community,I have enabled the option email in the SCTask form, in such a way that end users(fulfiller) can send emails directly to the requester, therefore I have this inbound action that is triggered when a requester replies back to xxxxxxx@servic...
