I am unable to see the Application human resources:core and it's components which are suppos
the plugin : human resources core is activated but it will be not showing in the application.
Forum Posts
Resolved! Reference Qualifier to filter locations based on User Location
I have a variable on a catalogue item that references the locations table. I want that variable to only list locations whose parent = the signed in user's location. EXCEPT if the signed in User's location = MG. If the signed in user's location is MG ...
Is it possible to insert Survey in notification email body?
Can I insert a survey in body of notification email?I would like to send incident resolution survey notification to users after an incident ticket is closed.I know we can put the link of the survey in the notification, but I would like to insert the ...
Create Approval on Catalog task (sc_task)
Hello Everybody, I have an question: It's possible create sc_task with Approval from the workflow. I need create several sc_task with differents users approvals because I search by script the differents approval users. It's possible to script? Than...
How can i make mandatory the rating to Knowledge articles while submission feedack
i have knowledge articles in portal, user can open the KB article and they can select the option weather it is useful or not. and they can submit their feedback. but here i need to make mandate the giving the rating while giving the feedback. how can...
Resolved! relation, populate service from CI, cmdb_rel_ci
Im sorry to ask again but need help and also need to learn how to script this demand.I can find way how to populate service on incident form if SD user select last appllication on the image below - 3I havent luck to buil onchange client script - Im a...
Resolved! Edit Create/Edit Schedule module wizard
When clicking on the "Create/Edit Schedule" module under the On-Call Scheduling Application you are presented with a wizard like screen. If you select a group that does not currently have a configured schedule you are presented with a few different ...
Resolved! Best Practice: Record Producer vs. Catalog Item
Hello, I have already researched this and come across a multitude of answers, views, and openions. I was hoping to find a clear answer in the ServiceNow documentation but I couldn't find one (there could potentially be one, but perhaps I was looking ...
Display Annotation field on Change Mgmt form based on another field
on my change mgmt form, i have a field called 'reason for change'. when i select an option, say option A, from that list, i need to have an annotation field display but only for that option. any other selected option, options B-Z, from the 'reason ...
Resolved! Is it possible to do an attachment in ATF?
I need to do a mandatory attachment at the end of the Change management module, since the configuration steps is not available in ATF. how can i pass this step. Please suggest a way. please share script if available
Resolved! Awaiting User Info - Inactivity Monitor and Email trigger - Not Working
Hi all. I am trying to setup an inactivity monitor for incidents that are in Awaiting USer info for lnger than a day and then trigger notification emails to be send to the caller each day untill they provide an update. I have searched this forums and...
Resolved! SLA STOP condition when "Additional comments" are added.
HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?
choice list i am getting value instead of label.how to rectify this
My issue is suppose cat value: x, sub-cat:y but i defined its value as x|y;and dependent value as x.in incident form the sub-cat value is coming as x|y instead of y..this is the issue.
Resolved! How to move home page (Portal Pages) configurations across instances?
Hello Community Friends,I am able to see the configurations made to the various Gauges and Reports in my update set, but I dont find the HomePage (Portal Page) as such in the current update set. Could someone help me understand how to move the change...
Scheduled Reports Hyperlink
I've got a number of scheduled reports being distributed by email (PDFs).Users have asked if the PDF can include hyperlinks the the tickets? SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very usefu...
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