What will happen if no inbound action triggered

[Kohei Tominaga1]

Hi,

Is there anyone who knows what will happen if there is no inbound action triggered?

Can sender notice that his email was not captured into any ticket?

Scenario:

An user raise a incident and get now incident email from ServiceNow instance.

When the user has another incident and send an email to the instance address but the body does not follow the rule of new incident form, and then no inbound action triggered.

[Mark Manders]

If no inbound action is triggered, the email won't be processed and the sender will not be notified about that (he only notices not receiving an email about a created incident being returned, but it's hard to notice something you're not getting). 

To prevent this, you could have a highest order inbound action to capture all of these and create a record to be reviewed, but that will probably also get a lot of emails that were ignored on purpose. You could check the 'ignored' inbox if you are worried about this.