Whatever is written in additional comments user not receiving in email

Sohini Kar
Tera Expert

8 hours ago

So My Client is saying Whatever he is writing in Additional comments (Customer visible) in SC_Task, User is not receiving it via. email.

Now as far as I know, it should be OOB feature where whatever we write in Additional comment should go to user via. Email. I tried to find workflow, email notifications, I couldn't find anything related to this. I even checked the system logs -> Email, and no emails were sent.

 

Can you please help me what shall I do in this situation

 

0 Helpfuls
  • 132 Views
1 REPLY 1

Tanushree Maiti
Tera Patron

8 hours ago

Hi @Sohini Kar 

 

 

 

  1. Check if you have  "After Update" Business Rule on the sc_task table that triggers when Additional Comments changes.
  2. Check if you have notification which is out directly from the sc_task record on comment add

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls