whats the best practice to provision user roles

[tshk]

I would like to optimize licensing cost for fulfillers so 2 things i would like to get advise on

1. whats the best practice to provision user roles

2. What measures i can take to audit and optimize licensed users

[divya mishra]

but has to have ITIL role included

[tshk]

No I dont have any role included on the custom created role.. so thats not counted for license?