Create a report on how long an approval sat with each approver
Hello Community, We have many Service Request workflows that have multiple approvals.How can I create a report to see how long an approval 'sat' with each approver?Thank you,Rachel
Forum Posts
How to auto-subscribe new author to the knowledge article?
Hi All, As per the following article.. "Changing the author will not automatically subscribe the new author to the knowledge article. The author is auto subscribed to the article by a before insert business rule when the article is first created. Man...
Best way to schedule/run an ECAB meeting?
We're using the OOB Change workflow and the CAB Workbench. We have a weekly scheduled CAB meeting for Normal and Standard changes. Currently, for Emergency changes, we have meetings that are scheduled ad hoc outside of the CAB Workbench. The Chang...
Based on selecting 'location type' as country, state should autopopulate is another field in mrvs.
Hi All,To add a new location in cmn_location table, I have a mrvs where when user selects a location type say Region or country, then State should present in below parent field.Similarly when user selects City in location type, parent field should po...
Resolved! Service Operation Workspace permissions
Hello,I have some groups that have specific ITIL roles like sn_incident_read and sn_incident_write who I also want to access Service Operation Workspace. However, I'm unable to find the correct roles to assign except "itil" to gain access to this wor...
Sailpoint Service Catalog footer
We are trying to configure the footer in sailpoint service catalog on servicenow, but we are having some issues with the lenght, the page is assuming a big part of the screen with the footer like the print How can i decrease this footer in servicenow...
Change Approval gets requested, then immediately goes to 'No Longer Required'
For this customer, there is occasionally an approval at the Assess stage. When this happens, it gets approved, then generates the Approval at the 'Authorize' stage, but then that approval immediately switches to 'No longer required'. If I run a CR th...
How to change Workspace UI Action drop/down choices
Hi Everyone, I have a requirement where I want to change Drop/Down Choices in the SOW Incident Form1, I want to change "Create Change Request" to "Create Request" and if the user clicks on "Create Request" it should take them to the request form 2, S...
Create variables in bulk
Hi team , I need to create 300 variables for a catalog item , is there any way to create them through script or transform map.
ui action in ritm
Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow...
Report showing all assignment groups on On-Call
Good People,I need a report that will list all assignment groups that are being used on the On-Schedule. So I need to know for example out of my 250 assignment groups how many have an On-schedule defined.Just a note I am on ITSM standard, washington ...
Adding users in the group with Transform map
Hello, I am trying to add users in the group with XL sheet using with Transform map. And I am using below code please correct me. ** OnBefore (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { // get the user var us...
Pass the Requested for value from Order guide to selected Catalog items
I have a order guide which contains the Requested for variable. Here i am allowing the manager to select one of his employee to order on behalf of him/her.Currently, it is auto populated based on the current logged in User. When i change it to anothe...
Can not submit new record
Hi All,I have a table that extends the change_request table. I tried to create a new record but got this message: "change model 'normal' cannot be applied to records in table"Does anyone know what does it mean? Thanks in advanced
Resolved! use the due date from the description of the RITM to set the RITM due date.
Hello All,We have to use the due date from the description of the RITM to set the RITM due date. Use that same due date (-2 weeks) for each of the tasks on that RITM.I have created one BR for this but it's not working , please let me knowif I'm doing...
