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When a live agent broadcast it message using VA to MS Teams it still uses ChatBot Avatar on MS Teams

Shikha8
Tera Contributor

‎03-19-2024 11:20 PM

Hello All,

We have recently integrated Virtual agent ChatBot integrated with MS Team. When a Live agent using workspace respond to the MS Teams chat conversation, the live agent conversation is using the Chat Bot Avatar. Not sure which configuration or setting is require to display the correct Avatar on MS Teams as its behaving fine in SN end. Please help.

Thanks

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