I want to remove all Greetings and messages from Virtual agent chatbot

[sidhu rs]

I want to remove all greetings and messages from the virtual agent chatbot, and I want to add my own greetings to the virtual agent.

Below is the attachment of virtual agent chatbot and I want to remove the existing greetings and messages and I need to create my own greetings and messages. Could anyone please help me with this requirement.

[Danish Bhairag2]

Hi @sidhu rs ,

You can navigate to Virtual Agent Settings under Conversational Interfaces where you should see Custom greetings & setup. Click View All & modify as per your requirement.

Please mark my response helpful if it resolves your requirement

Thanks,

Danish

[sidhu rs]

Hi @Danish Bhairag2 ,
Thanks for your input, I already Tried this, but it doesn't help me to solve my requirement.

Regards,
Sidhu.

[Danish Bhairag2]

Hello @sidhu rs ,

Here in the below image u can see topics column right. U need to create a new topic & replace it in the below section. For eg u can create a custom topic as 'Custom Greetings' which will contain your customized messages & will appear whenever virtual agent is opened.

or else if you can please elaborate bit more on your requirement, I would try to answer that.

Thanks,

Danish

[sidhu rs]

Hi @Danish Bhairag2 ,

I want to remove the OOB messages and greetings that existed in the virtual agent when we opened it, and I want to add my own messages and greetings, which should display when I open the virtual agent instead of pre-defined OOB messages and greetings. PFA

Could you please guide me in creating custom greetings and messages or help me with any reference documents for creating custom greetings and messages.

Thanks in advance.

Regards,
Sidhu.