When adding Two Variable sets to a Catalog Item, one is not been added to the Catalog Item.

Martijn Olthuis · ‎11-01-2019

Hello,

We have the following business rule, Check for same name variables.

When we add two Variable Sets to a Catalog Item, we will get an error. And one of the Variable Sets will not be added to the Catalog Item.

In the Variable Sets there are two Variables, with the same Name, One is Active, and the other one is inactive.

The Variable Set that has the inactive Variable u_original_requester will not be added to the Catalog Item.

Do you have any idea how to solve this?

Thanks,

Martijn

Mark Roethof · ‎11-01-2019

Hi there,

The pictures appear really small here, too giving it a try:

In theory, try to work with unique Variables names when working with a combination of Catalog Items, Variable Sets, Multi-Row Variable Sets. In theory when having a combination of these three, having duplicate Variable names could cause a lot of issues with Visibility, Catalog UI Policies, Multi-Row Variable Set not being displayed, etc., etc..

Whilst I understand that some of your Variables are active=false, also for those to try to avoid duplicates Variables names. It's not recommended to delete the Variable (if your Catalog Item is already in production because deleting will also delete data!), though you might be able to rename the Variable.

Does this give you enough insight? Or do you need more assistance with this?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Mark Roethof · ‎11-08-2019