Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...
Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...
Hello everyone,I am trying to set where our SMEs can send a bulletin out with multiple fields to follow our standard email template/notification. I have pursued a catalog item with a field variable for multi-line. While my SMEs can submit the format...
how can i move changes of list layout from one instance to another through Update set or XML?
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...
I am trying to run a report based on what a user has worked on, via work notes. There are times wherein a user has worked on a ticket and added notes but was not the one that closed the ticket.
I have a question for all you process experts out there. Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective. I always try to be guided by what ServiceNow provides out...
Hi I have to set up a user account with admin access but that user should not have the ability to make any changes to configs or custom developer work (Scripts/Code/UI actions/Script Includes/etc.) that is done on the platform. I tried giving admin a...
Hi All,While copying the attachment from one record to another record using attachment.copy , How to get file name of the attachment. ThanksRa
Hello I've requirement of sequencing order guide with 3 offers (A, B, C).Requirement :IF last cat-item of offer A gets closed complete, B should get open, C should be Closed skippedIF last cat-item of offer A gets closed skipped/closed incomplete, ...
I have a request to stop emails on closed tickets.What is the best way to do this?
Hi,There is a KB article which shows one content in the article body when the logged in user profile language is English and another wrong content in the article body when the logged in user profile language is polski. so is there a way to troublesho...
I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...
Hello community, There is a requirement to create multiple SC Task on demand,They should be able to create multiple task manually .Please tell me how we can handle it through workflow?? Is it a best design practice because I feel we wont be able to a...
Hello, I need to restrict the assigned to field if the assignment group is an IT group but the user that is changing the assignment group is not a part of an IT group.
