ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Report query

Hi All, Am getting error in the report when am trying to call script include function in the report filter, however the report is not getting generated:Script include:Client callable: truefunction SFTP_error_records() {    var sfpt_data_source = new ...

Community Alums by Community Alums  
  • 392 Views
  • 4 replies
  • 0 helpfuls

Catalog task is not getting created via flow designer

Hi Community, I have created the simple flow designer which generate catalog task...set run as "user who initiates session".when I create a request, task is getting created but if other users create the request task is not getting generate and i chec...

suuriya by Tera Contributor
  • 1214 Views
  • 2 replies
  • 0 helpfuls

Need to close child taks

I have a requirement :For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some ...

abhisek by Tera Contributor
  • 181 Views
  • 1 replies
  • 0 helpfuls

Resolved! Transform map onBefore event versus Run Script

Hi friends,I am writing transform map script onBefore() : (function runTransformScript(source, map, log, target) {     if(target.u_request_frequency!=''){        ignore = true;    }})(source, map, log, target); Now, the doubt is :Shall I write this s...

Resolved! Hide content in filed based on role or group

Hi team , I need to hide field text based on role or group ,For example : incident form have description filed, so based on role I will set encrypt or decrypt Can any one provide me solution for this how to achieve  

Write Access for Model and Model category fields on Alm Asset table

Hi, We need to grant the write access for Model and Model category fields on Alm Asset table for single user. There is an existing filed ACL's with nobody role. We know, this is not a best practice in ServiceNow but need to meet the new requirements ...

Community Alums by Community Alums  
  • 299 Views
  • 1 replies
  • 0 helpfuls

Update a existing records KB articles font size

Hi @Ankur Bawiskar  In Knowledge articles i have  field with type html need to update the font size for all existing articles  For newly created articled i have updated a default value in dictionary entry but it is not working for existing articlesCo...

Munny1_0-1702376776428.png
Munny1 by Tera Expert
  • 197 Views
  • 1 replies
  • 0 helpfuls

Skip approval when both users has the same manager

HiI have the flow with approval step which look for manager of every user from 'Requested for' variable. 'Requested for' is a List collector variable type.So when I submit the request then approval goes to manager of user A and to manager of user B, ...

Kasia5 by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls