Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
Hi all, I am new to ServiceNow and have been hearing a lot of positive things about this software, It will be helpful if I get any guidance on where and how to start learning ServiceNow. Also, I am preparing for CSA Can you help me with exam question...
We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as ...
While importing the excel it will creates two table records. Our issue is how to set 1st table field value to 2nd table field.Two tables are1. ITS Planned Task2. Log effortsOur Requirement after creating its planned task it takes the value of task it...
Hi Developers,How do I configure the Agent Assist to display only specific KB articles? For example, I want to only display Hardware category KB articles. Please refer to the screenshot below. Thanks
Hi Team, Can someone please help me on this. Requirement: In the select server name variable which ever ci is selected need to visible that ci name in the SCTASK short description. I have written code but it is giving sys_id. i need server name. As s...
Hi, My requirement is to update a record in table by mapping field fetching from portal from the user. I am trying to use update action in flow designer. But i am getting error. can anyone please help me on this?
Hi Everyone,I have written an onChange Client script which is used to add choices to a "Sub category" drop down list as per selection of category and a new choice field.It works fine.However after saving the form when I go back to the "Sub category" ...
Hello,It is happening to us with the SLAs for helpdex that every time it is assigned or something it is jumping the SLA again from scratch.We are requested that the SLAs for the helpdex only jump once.How could we solve this?
Hello, I want to remove Catalog Task Assigned to you Widget/Donut from Service Operations Workspace Landing Page (Home) . And need to add Requested items assigned to you widget/donut. I am unable to do this through UI Builder. Can anyone help me on t...
Hi All,I'm using a checklist on my incident form, but I don't want non-admin users to be able to add or remove items(checklist_items).I tried using the UI macro (inline_checklist_macro) script, but it made all the checkboxes ready-only.Also can we c...
Reference field showing empty but while clicking on the preview icon, Sys id is showing as record name in the url. Please check the below image attached
additional details need to be visible for an incident ticket, it is by default visible for requested items.
Hi Team,We have 1 service catalog, where whenever we are creating the request, the RITM is getting created with default 'Pending' State & default short description.There values is not state in workflows or in template.We have added line in workflow t...
difference between sla and ola in servicenow
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