My REQ items aren't closing when all the RITM's and SCTASKS are done - where is this actually done?explained: I have many items that generate multiple SCTASKS and many REQ's the generate multiple RITM's. How do I monitor at the REQ level using busi...
When a Task is created, how can I keep the Assignment group field in sync with the RITM assignment group field. update: as in synced at all times, if the ritm assignment group is updated then the task should be updated too
I have created a Script Include and catalog client script on the Requested for field. But when I remove the requested for files value the remaining field values of location, city etc are not cleared and remaining the same. Script Include: var User = ...
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
I want to set the items to be displayed by default in the incident for each belonging group, is it possible?
Hi all, we need to look up a user in Active Directory by their employee number attribute. What would be the best way to do this? For more info, this is what we've investigated so far:We can't use Azure because the users aren't in Azure at this point ...
Is there a way to view how many times a KB article has been attached to incidents?Thanks,AJ
Hi,My client wants to have the header and footer of his notifications filled up completely in Green. Does anyone know how to do that?
Hello Team, When I open the Form to add the fields to view, then after dot walk the OOTB field is available to add but custom field on Computer form is not available to add. The field is not available in slush bucket.I can easily add the OOTB field ...
Hello Experts, I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.This issue started with the Tokyo upgrade. Please note that SNOW admins still see t...
Hi All, I am having an issue while publishing an workflow, It is showing an following error "This workflow contains 2 invalid subflow. Invalid subflow cause the main workflow to hang. Look at the referenced subflow and correct it's state. Subflow are...
Hello, We are now using the Employee Center for our IT Portal and we are about to deploy Catalog Builder to ease the development of new items. In the past, I use to try to reduce the number of similar items. For example, I would try to create a si...
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...