When diagnose a knowledge base for certain user it show knowledge does not exist.

Nivedha G · ‎11-28-2023

Hi,

I have created a knowledge base and have provided the owner and manager for that knowledge base.

once clicking on Run User criteria Diagnostics related link and checked for the same that is same as the owner it shows "knowledge does not exist". Can I know what is the reason for this. Thanks in advance

Dr Atul G- LNG · ‎11-28-2023

Hi @Nivedha G

Greetings!!

I tried at my end and here are results:

Give a try on said property please.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nivedha G · ‎11-28-2023

That property will work when Can Read and Can contribute is not provided. But I have provide can Read for 2 users and can contribute for 2 users.

Can contribute:

Can Read: