Issue in Standard Change Proposal form

Akshay Kumar3
Tera Contributor

We have an issue in standard change proposal form, when we click on 'Request for Approval' UI action, ootb mandatory error message is getting displayed for change request values section. But when we click on save button, form is getting saved without the mandatory fields(Change Request Values).

1 ACCEPTED SOLUTION

@Akshay Kumar3 

No mate, don't recommend to change ootb here. Accept it as a behavior and use it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Akshay Kumar3 

 

Greetings

 

This is not an error or issue,  it is expected behavior of system.

 

When you save, which means still not ready for approval where as if you click on approval means all fields must be filled so that an approved can approve the proposal.

 

Have a look in to standard change properties.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG, is it possible to achieve that on save of the form? because we have to implement that.

@Akshay Kumar3 

No mate, don't recommend to change ootb here. Accept it as a behavior and use it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishKM
Kilo Patron
Kilo Patron

Hi @Akshay Kumar3 ,

Why are you considering this as a issue. Proposal form is not checking the mandatory while filling it , we can draft it and keep updating during "In Progress" status but approval require proposal with all mandatory information because it can't be edit unless rejected by approval. 

 

-Thanks,

AshishKMishra


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