When do we get Communicate workaround option in Problem Management?

[ServiceNow Use6]

Hi,

Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management?

Regards

Suman P.

[Maik Skoddow · Accepted solution]

Hi

in the attached process guide you can read

During the Root Cause Analysis state four main activities are intended to occur:

1. Discover a workaround (if possible), the Problem Coordinator should enter it into the Workaround field and communicate it to all open related incidents using the Communicate Workaround related link. This populates the text from the Workaround field into the Activity Log of all related open incidents explaining that it is a workaround from the problem record.

Kind regards
Maik