Hello, I am trying to make the caller field appear red in list view on the incident table, when the caller has a vip flag set to true (on sys_user table). I currently have the vip flag on that field, but can't seem to change the font color of the cal...
How can I set up the reference qualifier so that only the members of the group "EUC-APCL-AHA" are visible on this reference field on Service Catalog form? With the current selection, its only showing the sys_id list of all the entries on "sys_user_gr...
Hi, i have made a UI action button in SCTASK that ask user for assignment group + assignee and when clicked, SCTask is created. When ok is clicked, it will create another SCTask with assigned group and assessor if any. Problem:However, this is wo...
Hi There, Once the ticket got assigned to a specific person with some specific description then the fields in that ticket should be read only to other users. Could anyone suggest how to implement this scenario. Thanks, Vamsi
Hello everyone, I hope you can help me.We are jointly trying to get a supplier to run a script from Stackstorm that allows you to create a normal change and then with the "script" to go through all the stages automatically. The problem is that when i...
Hi all -- I'd like to tweak the "Create Incident" UI action-- to set the assignee of the interaction as the assignee of the incident. However, I can't seem to find the object creating the incident. It is not part of the UI action, that's just a conf...
I would like to export a list of applications that are installed and paid. I can get the list when I go to System Applications > All Available Applications > All and then select under Filters, I select the following:Listing type = ApplicationsObtaine...
Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
Hello All, I am trying to implement a functionality wherein, when problem ticket state changes to Resolved state, then it should trigger the notification(created by me) and then automatically close the problem ticket, after sending the notification t...
I am trying to prevent any spaces on a variable and set up a regex for this and it's not working
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
Hi Team, I have an Array 'arr' and i already have a value as '4', Now I need to fetch only the specific Key from the value (I need 'Yes' from '4' in an array) arr = {"Yes":"4","Limited":"3","Unvalidated":"2","No":"1","-":"0"} could anyone please prov...
I have a UI Policy configured to hide/display a reference field that gets triggered when a checkbox is checked. As per the requirement, they need to do this via UI Action Button they don't need a checkbox. I need a way so that I can mark that checkbo...
