Hi We wish to have the requests which are created through service portal, with contact-type - 'self-service' For Incidents we have a Record Producer and managed through its RP script. But I dont find a way to log RITMs. Should I include a variable to...
Hi, Does anyone know how you can restrict what is allowed is guided boards? I want to allow ITIL users the ability to use boards but at the moment an ITIL user can select a pile of things, the worrying this is that it allows them to view records eve...
Hi When a user raises a request item in the catalog, they have to attach a document to this, and when they submit the form it sends off an approval email. How can I get this document attached to the approval email that sends off? Thanks James
What is the criteria for populating the "Made SLA" field on the Incident table as true or false. We have both Response SLAs and Resolution SLAs defined and I am not sure if only the outcome of the Resolution SLA determines the value placed in the "Ma...
Hi Team, I am creating outbound Rest for creating the update set record in another system but i am getting the error as below. I have given the required integration roles to that account and also used same credentials to another REST it's working an...
Hi all, Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments) Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be availa...
Hi Team, I have an requirement to send an email notification to a set of Id's based on that date that i select in "Remind me on" field. Any idea how i can achieve this one? I have heard that i need to create an event and create a notification aler...
I have one notification on which i want to attach screenshots is it doable?
Hello All, The image added to notification body does not display when a notification is received by users. How do i troubleshoot or fix the issue. Thank you.
We are observing this issue ,currently we are in Madrid patch 9 version.. Could you please suggest.
Hi guys,We have encountered a little issue and are looking for a possible way around it.I have created an order guide and added a variable set I have created.The variable set contains 2 columns with the users personal data.If I tab on the keyboard it...
How to implement docusign integration with servicenow please help.
We have a very immature ServiceCatalog, but we wish to let the ServiceDesk transition INC records into Requests that may take longer to fulfill or resolve - Is there any risk to developing a generic request form that the INC data would waterfall to a...
How does one create a known error article from a problem?It says in the design guide "Click the Create known error article related link to create a known error article from a problem".However there is no related link for creating a known error in my ...
Hello All, We are missing the "Forgot Password or Reset Password" link from the login page. Where can i look to re-add it? Thank you.
